Nia Harris
Easley,SC
Summary
Operations professional with strong organizational and communication skills. Experienced with boosting company reputation with operations and logistics improvement, strategic planning, and attention to detail. Utilizes problem-solving and analytical skills to support team success and
enhance workflow efficiencies. Reliable and adaptable, with knowledge of CRM systems, data analysis, and process improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales & Operations Associate
Up In Smoke Tobacco & Smoke Shop, LLC
05.2025 - 11.2025
- Conducted research on market trends, educated customers on products, provided product tests and personalized recommendations for customers, and provided customer service to ensure customer satisfaction and increase sales.
- Lead merchandising and inventory management efforts through tracking and updating inventory, and cleaning, re-designing, and restocking the sales floor.
- Streamlined order processing to enhance inventory management and reduce fulfillment errors.
- Developed training materials for new sales team members, improving onboarding efficiency.
Programs Operations Analyst
US Government National Telecommunications Information Administration
03.2023 - 04.2025
- Supported the operations management team in day to day operational functions for the BEAD and Digital Equity Grant Programs that work to bridge the digital divide across all states and territories.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Consolidated and analyzed national, regional, and/or state-by-state program data to respond to external and leadership reporting requests.
- Collaborated with cross-functional teams to improve process efficiency and service delivery.
- Developed and maintained reporting templates and trackers to ensure efficient data management, developed new reporting processes to address evolving programmatic needs, and provided project management operations support for recurring meetings.
- Crafted reporting materials, facilitated client discussions, tracked action items, and shared notes and key takeaways with clients.
- Managed the training workstream by delivering virtual and in-person training while managing logistics, preparing materials, and adapting training delivery methods as dictated by program requirements.
- Onboarded new employees and solved daily technical issues from Federal Program Officers.
Programs & Communications Associate
Wentcher Foundation
11.2020 - 03.2023
- Supported the Programs Manager for the nonprofit organization to provide former low-income Chicago Public School students with up to $10,000 annually to attend college.
- Developed and executed communication strategies to enhance stakeholder engagement.
- Strategically planned and coordinated virtual and in-person events, increasing overall engagement over 21.67%.
- Built and maintained a database that kept track of over 1,500 scholars, volunteers, and alumni and developed curated contact lists for fundraising using CRM tools.
- Designed and enacted an alumni-based program where I connected scholars to paid internships, mentors, and hosted career development workshops to ensure the post-graduation success of scholars.
- Coordinated content creation for newsletters, press releases, and social media platforms.
- Created a blog, annual reports, presentations, newsletters, and surveys to track key performance indicators (KPI) and compile data reports.
Education
Bachelor of Arts - African-American Studies
New York University
New York (City), NY05-2020
Skills
- Operations Management: Scheduling Knowledge Base Building File Archiving Risk Management
- Project Management: Artificial Intelligence Chat GPT Data Entry Data Analytics Data Reporting
- Strategic Planning: Marketing Budgeting Fundraising Sponsorship & Vendor Coordination
- Branding: Social Media Photoshop Adobe Creative Suite Canva PowerPoint UI & UX HTML & CSS CRM Management Performance Metric Tracking
- Technical: Excel Microsoft Suite Google Workspace Technical Assistance & Troubleshooting
- Employee Relations: Staff Sourcing & Hiring Staff Training Employee On-Boarding and Off-Boarding
- Sales: Sales Process Optimization Customer Relationship Building Sales Floor Organization POS Systems
Certification
Project Management | Google | 2025
Timeline
Sales & Operations Associate
Up In Smoke Tobacco & Smoke Shop, LLC
05.2025 - 11.2025
Programs Operations Analyst
US Government National Telecommunications Information Administration
03.2023 - 04.2025
Programs & Communications Associate
Wentcher Foundation
11.2020 - 03.2023
Bachelor of Arts - African-American Studies
New York University