Nia Lewis
Newport News,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
QA Associate T3
Walmart Distribution Center
Newport News, VA
09.2019 - Current
- Prepared reports on software project status including bug trends over time and release readiness status.
- Collaborated with cross-functional teams during all phases of QA lifecycle from planning to implementation.
- Evaluated overall quality assurance results against applicable standards and specifications.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Collaborated with production teams on the design, layout, and printing of labels.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
Photography Facility Supervisor Specialist
Busch Gardens
Williamsburg
04.2014 - 12.2019
- Managing in-store promotions and price changes for all assigned locations; setting daily sales goals and coaching team members that are not meeting expectations
- Managing controllable expenses including labour, production supplies, and inventory accounts for assigned locations
- Review sets of photographs to select the best work
- Test equipment prior to use to ensure that it is in good working order
- Coordinated maintenance activities, including scheduling and supervising contractors to ensure timely completion of projects.
- Provided training to staff on proper safety protocols and operating procedures.
Lead Hostess
Tucanos Brazilian Grill
Newport News
01.2015 - 05.2019
- Planned and hosted special events and services
- Supervised staff to ensure that patrons receive prompt and courteous service
- Coordinated floor seating with management on a $12k night with no wait time
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Monitored dining room activities to ensure quality service standards were met.
- Resolved customer complaints promptly with tactful diplomacy.
Education
High School Diploma -
Woodside High School
Psychology -
Thomas Nelson Community College
Skills
- Training And Coaching
- Team Collaboration
- Quality assurance processes
- Heavy Machinery Operation
- Data Analysis
- Sound decision-making abilities
- Project Management
- Decision-Making
- Problem-solving skills
- Production Optimization
- Quality Assurance
- Team Leadership
- Collaboration skills
Timeline
QA Associate T3
Walmart Distribution Center
09.2019 - Current
Lead Hostess
Tucanos Brazilian Grill
01.2015 - 05.2019
Photography Facility Supervisor Specialist
Busch Gardens
04.2014 - 12.2019
High School Diploma -
Woodside High School
Psychology -
Thomas Nelson Community College
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