Nia Ilieva
Customer Service Professional
Park City,UT
Summary
A dedicated professional with a strong background in customer service as a hostess, I am actively seeking to transition into roles in project management or data analytics. My skill set encompasses exceptional communication, organizational prowess, and adept problem-solving abilities, all of which I aim to leverage for success in a new career path. Demonstrating a commitment to ongoing education and professional development, I am poised to contribute meaningfully to the fields of project management or data analytics.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Professional
Shabu
06.2021 - Current
- Managed guest reservations and seating arrangements with precision and professionalism in a high-end, fast-paced restaurant setting
- Maintained impeccable customer service standards
- Ensured seamless dining experiences for discerning clientele
- Managed end-to-end merchandise operations, including procurement, inventory control, vendor relations, sales optimization, and team leadership, resulting in increased revenue and cost savings.
- Collaborated closely with private concierges and personal assistants to facilitate reservation bookings for VIP guests, demonstrating exceptional customer service and attention to detail to ensure a seamless and personalized dining experience.
- Collaborated closely with private concierges and personal assistants to facilitate reservation bookings for VIP guests, demonstrating exceptional customer service and attention to detail to ensure a seamless and personalized dining experience.
Education
Bachelor of Science - JavaScript
SoftUni
Sofia, Bulgaria05.2025
Bachelor of Science - Biotechnology
University of Chemical Technology And Metallurgy
Sofia, Bulgaria05.2019
Skills
- Python
- JavaScript
- SQL
- Tableau
- Microsoft Word
- Microsoft Excel
- Problem-solving
- Organizational skills
- Customer service
- Attention to detail
- Customer relationship management
- Multi-tasking
- Stress resilience
- Crisis handling
- Adaptable in High-pressure environment
- Time Management
- Team work and collaboration
Certification
- Google Advanced Data Analytics, Coursera 2023
- Google Data Analytics, Coursera 2023
- Data Analytics Certificate Course, Break Into Tech, 2023
- SQL: Querying and managing data, Khan Academy
- Tableau Creator, Tableau
- Google project management certificate, Coursera, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Professional
Shabu
06.2021 - Current
Bachelor of Science - JavaScript
SoftUni
Bachelor of Science - Biotechnology
University of Chemical Technology And Metallurgy
Similar Profiles
Nia IlievaNia Ilieva
Hostess at ShabuHostess at Shabu
Emma DangEmma Dang
Server at Daimaru Shabu ShabuServer at Daimaru Shabu Shabu
Lyla DooleyLyla Dooley
Server at HQ Korean BBQ and Shabu ShabuServer at HQ Korean BBQ and Shabu Shabu
Caelan FlahartyCaelan Flaharty
Ski Lift Operator Lead at Vail Resorts IncSki Lift Operator Lead at Vail Resorts Inc
Madison BrentMadison Brent
General Manager of Food Truck at Boa VidaGeneral Manager of Food Truck at Boa Vida