NIA ISAAC
Rockwall
Summary
Detail-oriented aircraft records specialist with expertise in compliance and record accuracy. Proven ability to enhance safety and reliability in aircraft operations through effective stakeholder communication. Skilled in data management and documentation standards to streamline processes and support proactive maintenance planning.
Overview
11
11
years of professional experience
Work History
Aircraft Records Analyst
L3 Technologies
01.2023 - Current
- Implemented process improvements that streamlined record-keeping tasks, allowing more time to focus on strategic initiatives and proactive maintenance planning.
- Developed strong relationships with stakeholders such as manufacturers, vendors, and regulators to facilitate efficient communication regarding aircraft records matters.
- Supported continuous improvement efforts within the organization by participating in process reviews and recommending adjustments as needed.
- Trained new hires in company procedures and best practices related to aircraft record-keeping, contributing to a knowledgeable workforce that consistently meets performance expectations.
- Contributed to cost savings initiatives through effective tracking and analysis of maintenance trends and resource usage.
- Improved overall safety and reliability of aircraft fleet through meticulous management of maintenance records and scheduling.
- Conducted research and analysis to determine current and future SAP trends.
- Managed maintenance recordkeeping, consistently documenting repair actions to support effective preventive strategies.
- Reduced misplaced documents by maintaining a well-organized record storage area.
- Coordinated with IT personnel to troubleshoot issues related to electronic record storage systems, ensuring minimal downtime due to technical difficulties.
Cashier
Chipotle Mexican Grill
02.2019 - 01.2023
- Processed customer transactions accurately and efficiently to enhance operational flow.
- Maintained clean, organized checkout area to optimize customer experience.
- Operated cash register and POS system for cash, check, and credit card payments.
- Provided exceptional customer service while promoting loyalty programs to boost sales.
- Resolved customer complaints professionally, adhering to company policy for conflict resolution.
Sales Associate
Clothes Mentor
08.2017 - 08.2018
- Suggested the best merchandise based on the needs and desires of the customer
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Organized displays and stocked shelves to draw customers' attention to specific items
- Used upselling techniques and offered product and service consultations
- Processed transactions accurately using point-of-sale systems and cash management.
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in finding desired clothing items and provided styling advice.
Crew
Raising Cane's
07.2015 - 08.2017
- Educated customers on promotions, resulting in increased sales engagement.
- Provided information about products and promotions through customer interactions and phone calls.
- Executed job responsibilities according to established guidelines.
- Maintained the cleanliness of workstations and dining areas consistently.
- Collaborated with team members to reach shared goals and enhance project outcomes.
- Ensured cash drawer accuracy by securing large bills and managing small bills and change.
- Collected and evaluated training data to assess trainee performance effectiveness.
Education
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Southern New Hampshire University
Manchester, NH01-2022
HIGH SCHOOL -
The Colony High School
The Colony, TX01-2017
Skills
- FAA regulatory compliance
- Audit documentation practices
- Records management
- Records classification
- Compliance reporting
- Quality control
- Process optimization
- SAP software expertise
- Technical troubleshooting skills
- MS Office suite expertise
- Software proficiency
- Critical thinking and analysis
- Analytical thinking skills
- Problem-solving abilities
- Attention to detail
- Time management expertise
- Team collaboration
- Adaptability and flexibility
- Decision-making skills
- Strong communication skills
- Effective communication
- Customer orientation
References
- Dominique Gambles, General Manager, Chipotle Mexican Grill, 3118 I-30 Frontage Rd., Greenville, TX, 75402, 903-455-0444
- Jackie White, Store Manager, Clothes Mentor, 2890 Craig Dr. #130, Mckinney, TX, 75057, 972-439-1678
- Paul Oltmann, General Manager, Raising Cane's, 3851 Plano Pkwy., The Colony, TX, 75056, 214-494-6291
Timeline
Aircraft Records Analyst
L3 Technologies
01.2023 - Current
Cashier
Chipotle Mexican Grill
02.2019 - 01.2023
Sales Associate
Clothes Mentor
08.2017 - 08.2018
Crew
Raising Cane's
07.2015 - 08.2017
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Southern New Hampshire University
HIGH SCHOOL -
The Colony High School