Nia Jones
Memphis,TN
Summary
Banking professional with 8+ years of experience in branch operations, financial services, and loan servicing. Strong background in financial reporting, general ledger support, audits, and regulatory compliance. Proven ability to manage operations, support business performance, and deliver excellent client service. Skilled in analyzing financial data, resolving discrepancies, and improving processes in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Regions Bank
02.2023 - Current
- Prepare and present monthly and quarterly financial and performance reports
- Support branch operations while ensuring compliance with policies and regulatory requirements
- Assist with audits, internal controls, and documentation accuracy
- Process financial transactions including ACH, wires, and internal transfers
- Open and maintain personal and business accounts; support lending products
- Research and resolve account discrepancies and client concerns
- Train and coach staff to improve performance and service delivery
Owner and Manager
Exquisite Boutique
12.2021 - 02.2023
- Managed financial operations including budgeting, revenue tracking, and expense control
- Analyzed financial performance to improve profitability and business growth
- Maintained accurate financial records and reporting
- Developed and executed strategies to increase sales and customer engagement
Business Unit Operations Manager
Regions Bank
05.2016 - 12.2021
- Maintained general ledger records and prepared billing statements
- Supported audits and ensured compliance with internal policies and regulatory standards
- Processed loan transactions including payments, adjustments, and foreclosure activity
- Conducted account research and resolved discrepancies
- Prepared financial data for reporting and analysis
- Maintained organized and audit-ready documentation
Education
Business Administration
Columbia College
Columbia, MO05.2016
General Education
Sheffield High School
Memphis, TN05.2013
Skills
- Team Leadership & Staff Development
- Performance Management & Training
- Branch Operations & Daily Oversight
- Customer Relationship Management
Financial & Accounting Skills
- Financial Reporting (monthly, quarterly, annual)
- General Ledger Support & Billing Statements
- Account Reconciliation & Transaction Research
- Audit Support & Internal Controls
- Regulatory Compliance (CIP, KYC, OFAC)
- Transaction Processing (ACH, Wires, Internal Transfers)
- Data Analysis & Financial Performance Tracking
- Documentation Review & Record Management
- Microsoft Excel (financial reporting & data analysis)
Relevant Accounting Experience
- Assisted with general ledger entries and maintenance of financial records
- Supported account reconciliation and transaction review processes
- Helped prepare financial reports and supporting documentation
- Reviewed financial data for accuracy and compliance
- Utilized Microsoft Excel for financial reporting and data analysis
Certification
- NMLS License
- Tennessee Notary Public
Timeline
Assistant Branch Manager
Regions Bank
02.2023 - Current
Owner and Manager
Exquisite Boutique
12.2021 - 02.2023
Business Unit Operations Manager
Regions Bank
05.2016 - 12.2021
Business Administration
Columbia College
General Education
Sheffield High School