Christina Barreto
Murrieta,CA
Summary
Results-oriented banking professional with expertise in branch operations, client service, and team leadership. Supports branch management by overseeing financial transactions and coaching staff to achieve sales and service objectives. Bilingual communicator skilled in fostering member relationships, ensuring regulatory compliance, and enhancing collaborative branch performance.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Frontwave Credit Union
Coronado, USA
12.2023 - Current
- Support branch manager with daily branch operations while ensuring compliance with banking policies and regulatory standards.
- Supervise and coach team members to deliver high-quality member service and meet branch sales goals.
- Process and oversee high-volume financial transactions including deposits, withdrawals, transfers, and account services.
- Resolve complex member issues and provide solutions that strengthen long-term relationships.
- Monitor cash levels, verify large transactions, and assist with operational reporting.
- Train and onboard new employees on systems, procedures, and service standards.
- Assist with scheduling and maintaining adequate branch staffing.
Universal Service Representative II
Frontwave Credit Union
Coronado, USA
01.2020 - 12.2023
- Consistently achieved high member service satisfaction scores and supported multiple branch locations when needed.
- Delivered financial service solutions to members, ensuring compliance with branch procedures.
- Oversaw branch operations during supervisor or branch manager absence, maintaining service quality.
- Managed ATM operations, cash ordering, and monthly cash audits.
- Facilitated onboarding and training for new team members, enhancing team integration.
Education
Coursework - Accounting
University of Phoenix
Skills
- Branch Operations Management
- Customer Relationship Management
- Sales & Cross-Selling Strategies
- Loans
- Cash Handling & Transaction Processing
- Regulatory Compliance
- Team Leadership & Staff Development
- Staff Training & Coaching
- Customer retention
- Conflict Resolution
- Bilingual Communication
Additional Qualifications
- Bilingual: English & Spanish
- Proficient with banking systems and Microsoft Office
- Strong leadership, communication, and operational management skills
Timeline
Assistant Branch Manager
Frontwave Credit Union
12.2023 - Current
Universal Service Representative II
Frontwave Credit Union
01.2020 - 12.2023
Coursework - Accounting
University of Phoenix