Lacy Triplett

Dynamic Assistant Branch Manager at Enterprise Rent-A-Car with a proven track record in operations management and team development. Enhanced customer satisfaction through exceptional service and effective risk mitigation. Strong leadership skills fostered operational efficiency, ensuring compliance and quality in branch operations. Committed to driving business growth and cultivating relationships.

Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.

Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.

1270 Assistant Branch Manager

· June I-rate, 35.49

· $70 Net Other

· 85% 3-month ESQI

· 92.6% DE for June

· 12.8% DE growth since January

1220 DIA- MT/MA 08/24/2022-CURRENT

· Sales:

-Matrix #2, September 2022

-Matrix #5, October 2022

-Matrix #5, November 2022

· Customer Service:

-Managed and trained on Step-4 Logs

-80 ESQI Score, September 2022

- December week 1, 94 ESQI

· Board of Directors: 

- Sales Development Lead

- Onboarded and trained a variety of employee groups

- Mentor to top performing MTs

1210 Management Trainee 06/24/2022-08/23/2022

· 4% increase in DE%, (91.6% - 95.9% from June to August)

· $7.75 Net other impact ($40.72 - $48.47 from June to August)

· Marketing Captain:

-Maintained branch relationships with multiple accounts

12K5 Management Trainee 03/08/2022-06/23/2022

· $37.70 I-Rate

· March ESQI 82%

· May ESQI 86%

· Number 1 Jump Start Finish