Nevaeh Terry
Little Elm,TX
Summary
Dynamic Assistant Branch Manager at First Convenience Bank with a proven track record in enhancing customer service and driving retention. Skilled in financial management and communication, I successfully trained teams to exceed performance targets, ensuring compliance and operational excellence. Passionate about fostering a culture of success and delivering efficient service solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Branch Manager
First Convenience Bank
Cross Roads, TX
01.2024 - Current
- Managed daily branch activities, ensuring alignment with organizational objectives.
Facilitated smooth operations by providing support to Branch Manager in various tasks.
Enhanced customer experience through proactive engagement and efficient service solutions.
Trained team members on best practices for improved performance and compliance.
Conducted audits of financial transactions to ensure accuracy and security.
Built strong client relationships, driving retention and referral opportunities.
Collaborated with staff to meet branch targets and encourage a culture of success.
Education
High school diploma -
Harlem High School
Machesney Park, IL05.2022
Skills
- Communication skills
- Cash handling and cashiering
- Customer service and support
- Financial management
- Organizational skills
- Food service operations
- Management experience
- ATM operations
- Sales strategies
- Time management techniques
- Cleaning and maintenance
- Banking operations
- Basic mathematics
- Retail sales techniques
- Operations management
- Packaging processes
- Training and development
Accomplishments
- Ranked #1 in training class for first convenience
- Rewarded district employee of the month twice
- Closed my branch first auto loan for 2025
- Closed multiple CD's some over 100k
- Branch and district top seller
- Branch broken multiple records like accounts, direct deposits, branch deposits increase, debit master card increase.
Certification
- ATM certificate with a 100% passing score
Timeline
Assistant Branch Manager
First Convenience Bank
01.2024 - Current
High school diploma -
Harlem High School