Nia Kimpson
Brooklyn
Summary
Dedicated professional with expertise in customer service and cash handling. Streamlined inventory management and transaction processes to enhance operational efficiency. Strong communicator and problem solver, adaptable to diverse customer needs, and focused on improving satisfaction and team collaboration.
Overview
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Probationary Police Officer
NYPD
Queens
12.2025 - 07.2026
After-School Teacher
SCO Family Services
Brooklyn
07.2023 - 12.2025
- Developed engaging lesson plans for diverse after-school programs.
- Supervised a group of 10-15 children in an after school program setting.
- Supervised students during activities to ensure safety and compliance.
- Fostered positive relationships with students and families to promote communication.
- Collaborated with colleagues to create a supportive learning environment.
- Implemented behavior management strategies to maintain a focused atmosphere.
- Implemented behavioral intervention plans to reduce negative behaviors.
- Assisted students in completing homework assignments and projects.
- Instructed students on safe and proper use of supplies and equipment.
Head Cashier /Sales Associate /Packing, Shipping, and Receiving Assembler
Victoria's Secret & PINK
Brooklyn
07.2023 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations and balanced cash drawers daily.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Literature Teacher
Lit crew
Brooklyn
03.2024 - 06.2024
- Developed engaging lesson plans to foster literary analysis and critical thinking.
- Developed and implemented creative lesson plans to engage students in literature studies.
- Facilitated classroom discussions to enhance student understanding of diverse literary genres.
- Mentored students in their writing skills through constructive feedback and guidance.
- Led book clubs and discussion groups to help students analyze literature works more deeply.
- Implemented innovative teaching methods to accommodate varied learning styles and needs.
- Collaborated with colleagues to align curriculum objectives with educational standards.
- Organized extracurricular activities promoting literature appreciation and community involvement.
Cashier
TJX Companies
Baltimore
08.2021 - 10.2023
- Handled cash, credit, and gift card transactions securely and responsibly.
- Processed customer transactions accurately and efficiently at retail locations.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout areas to enhance customer experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Restocked merchandise on shelves to keep inventory well-presented for customers.
Bakery Assistant / Cashier
Cinnabon
Brooklyn
06.2023 - 08.2023
- Prepared and baked fresh cinnamon rolls and pastries daily.
- Stocked ingredients and supplies to ensure smooth operations during peak hours.
- Assisted in maintaining cleanliness and organization of the bakery area.
Cashier
Target
Baltimore
10.2021 - 08.2022
- Processed customer transactions efficiently at a leading off-price retailer.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
Camp Counselor
Family Dynamics SCO
Brooklyn
07.2022 - 08.2022
- Planned and organized outdoor activities and sports for groups of campers to promote teamwork and engagement.
- Lead recreational and educational activities ( soccer, basketball, softball and Dance)
- Plan outdoor activities or sports or groups of campers
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Escort children / Teach or help with homework
- Communicated regularly with parents regarding their child's progress at camp.
- Recorded camper attendance daily to ensure accurate participation records.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Tracked attendance, checking off present individuals.
Crew Trainer
Mcdonalds
Brooklyn
05.2020 - 08.2022
- Trained new crew members on operational procedures and customer service standards.
- Provided assistance to customers with inquiries and concerns
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with management to develop strategies enhancing customer service standards.
- Guided team members in developing their skills and knowledge
- Trained new crew members on operational procedures and customer service standards, ensuring consistency in service delivery.
Front of House Employee
Five Below
Baltimore
02.2022 - 04.2022
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained a clean and organized sales floor for optimal shopping experience.
Drive-Thru Cashier
Mcdonalds
Baltimore
01.2022 - 02.2022
- Provided excellent customer service during high-volume periods.
- Handled cash transactions accurately and securely.
- Processed customer orders efficiently at the drive-thru window.
- Created a friendly atmosphere for customers upon arrival., took orders, and provided product information.
Camp Counselor in Training
SYEP
Brooklyn
07.2020 - 08.2020
- Supervised daily activities for campers to ensure safety and engagement.
- Supported counselors in managing camper behavior and addressing concerns promptly.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment.
- Assisted homesick children, actively listening to concerns and providing emotional support.
- Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
Babysitter
T. miller
Brooklyn
03.2020 - 08.2020
- Supervised children's play at park and home, ensuring safety and engagement.
- Monitored and supervised children playing at park and home.
- Ensured children received healthy food options to promote their well-being.
- Maintained a clean and safe environment for children during care sessions.
- Maintained clean, safe environment for children, fostering well-being during care.
- Prepared nutritious meals and snacks, promoting healthy eating habits.
- Maintaining a positive attitude while being patient and understanding with the children.
Volunteer
Girl Scout
Brooklyn
02.2020 - 03.2020
- Supervised scouting activities, guiding youth in educational and entertainment activities to enhance skills and teamwork
- Maintained discipline and taught safety techniques, ensuring a secure environment for all participants.
- Maintained cleanliness of recreational facilities to ensure a safe environment for all users
Education
Associate of Science - Biology
Medgar Evers College
Brooklyn, NY 09.2022 - 05.2025
Some College - Biology
Morgan State University
Baltimore, MD 01.2021 - 08.2022
College Credits -
Bedford Academy high school
Brooklyn, NY 09.2018 - 02.2021
Skills
- Law enforcement procedures
- Crisis intervention techniques
- Problem solving
- Networking
- Customer service
- Verbal communication
- Active listening
- Organization
- Multitasking
- Prioritization
- Leadership development
- Operate cash registers
- Incident reporting
Awards
- Honor Roll
- President award of women's organization
Languages
- Honor Roll
- President award of women's organization
Organizations
- Honor Roll
- President award of women's organization
Timeline
Probationary Police Officer
NYPD
12.2025 - 07.2026
Literature Teacher
Lit crew
03.2024 - 06.2024
After-School Teacher
SCO Family Services
07.2023 - 12.2025
Head Cashier /Sales Associate /Packing, Shipping, and Receiving Assembler
Victoria's Secret & PINK
07.2023 - 12.2025
Bakery Assistant / Cashier
Cinnabon
06.2023 - 08.2023
Associate of Science - Biology
Medgar Evers College
09.2022 - 05.2025
Camp Counselor
Family Dynamics SCO
07.2022 - 08.2022
Front of House Employee
Five Below
02.2022 - 04.2022
Drive-Thru Cashier
Mcdonalds
01.2022 - 02.2022
Cashier
Target
10.2021 - 08.2022
Cashier
TJX Companies
08.2021 - 10.2023
Some College - Biology
Morgan State University
01.2021 - 08.2022
Camp Counselor in Training
SYEP
07.2020 - 08.2020
Crew Trainer
Mcdonalds
05.2020 - 08.2022
Babysitter
T. miller
03.2020 - 08.2020
Volunteer
Girl Scout
02.2020 - 03.2020
College Credits -
Bedford Academy high school
09.2018 - 02.2021