Summary
Overview
Work History
Education
Timeline
Generic

Nia McFarlane

Brooklyn,NY

Summary

Experienced and resolute customer service representative motivated to maintain customer satisfaction and effectively and efficiently contribute to the company's success. Proven ability to establish rapport with clients and exceeds the company's expectations. Organized, critical thinker that thrives under pressure, reliable and driven, with strong time management and prioritization abilities.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
10.2023 - 04.2025
  • Assisted pharmacists in preparing and dispensing medications following safety protocols.
  • Maintained accurate inventory records to ensure availability of pharmaceutical supplies.
  • Supported patient interactions by answering basic inquiries and providing medication guidance.
  • Organized medication storage areas for efficiency and compliance with safety regulations.
  • Learned to operate pharmacy software for processing prescriptions and managing patient information.
  • Collaborated with team members to enhance workflow efficiency within the pharmacy environment.

Beauty Consultant

Target
10.2022 - 02.2023
  • Advised clients on skincare and makeup products to enhance their beauty routines.
  • Assisted in executing promotional events, driving customer engagement and brand awareness.
  • Collaborated with team members to maintain store cleanliness and visual merchandising standards.
  • Resolved customer inquiries and concerns promptly, enhancing overall shopping experience.
  • Managed inventory levels and organized displays to optimize sales opportunities.

Sales Associate

Bed Bath & Beyond
09.2019 - 02.2020
  • Facilitated customer purchases by providing product knowledge and personalized recommendations.
  • Managed inventory levels and restocked shelves efficiently to maintain store presentation.
  • Processed transactions accurately using point-of-sale systems and ensured smooth checkout experience.
  • Assisted in merchandising displays to enhance visual appeal and drive sales.
  • Responded to customer inquiries and resolved issues promptly to improve satisfaction.
  • Participated in training sessions to stay updated on new products and promotions.

Kompass Representative

P.l. Marketing
06.2018 - 04.2019
  • Read and understood plan-o-grams.
  • Collected plan-o-grams, new item tags, and new item products and prepared work area to complete section reset.
  • Broke down sections orderly to allow customers to shop for other sections in that aisle.
  • Re-positioned shelving and placed product according to the update schematic.
  • Kept work are clean .
  • Completed forms and reported section completion to immediate supervisors .

Education

Bachelor of Arts - Business Administration

Capella University
Minneapolis, MN

Timeline

Pharmacy Technician

CVS Pharmacy
10.2023 - 04.2025

Beauty Consultant

Target
10.2022 - 02.2023

Sales Associate

Bed Bath & Beyond
09.2019 - 02.2020

Kompass Representative

P.l. Marketing
06.2018 - 04.2019

Bachelor of Arts - Business Administration

Capella University
Nia McFarlane