Nia Morgan
Orlando,FL
Summary
Communications and content specialist focused on audience engagement and accessibility. Expertise in developing clear, audience-centric narratives and collaborating with cross-functional teams in major gaming franchises. Proven track record in implementing accessibility best practices and enhancing player experiences through effective communication strategies.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Communication Specialist
ELECTRONIC ARTS
Orlando, FL
05.2023 - Current
- Collaborate with multidisciplinary teams across Battlefield, Madden, College Football, The Sims, UFC, and FC to develop and publish audience-focused communications through email, Discord, and EA Forums.
- Developed communication strategies that increased player participation, strengthened community engagement, and reinforced individual game franchises' identity and messaging.
- Translate complex game concepts, product information, and creative priorities into clear, accessible content tailored to specific player audiences.
- Evaluated player feedback, pacing, franchise tone, and content effectiveness across Battlefield, Skate, Madden, College Football, The Sims, UFC, NHL, and FC to enhance narrative consistency and improve player experience.
- Wrote scripts and performed voice-over for C-suite presentations and company podcasts, transforming complex information into concise, engaging narratives.
- Assist with the development, editing, and publication of executive newsletters highlighting collaborative projects among EA leadership, internal teams, and game studios.
- Gather and organize stakeholder information to support content development.
Technical Writer
ELECTRONIC ARTS
Maitland, FL
08.2019 - 05.2023
- Synthesized research and documentation into clear, usable information that facilitated collaboration and decision-making across game development and digital experiences.
- Researched and edited guided documentation for 15+ franchises, game features, and systems across EA titles and platforms to enhance user understanding and engagement.
- Reviewed content against current requirements and standards to improve clarity, consistency, organization, and usability.
- Incorporated WCAG and first-party accessibility considerations alongside legal and content requirements.
- Supported major Star Wars and other game-related beta tests by troubleshooting content issues and synthesizing findings to inform internal stakeholders on release readiness.
Editorial Assistant
MINERVA RISING PRESS
Tampa, FL
09.2017 - 09.2019
- Participated in editorial discussions, contributing ideas on journal themes, content selection, layout, and organizational structure to enhance publication quality.
- Reviewed and managed contributor submissions through Submittable, maintaining organized records and coordinating submission information with editors.
- Coordinated with editors on contributor materials, facilitating editorial workflow from submission to internal review for timely processing.
- Oversaw publication's social media presence, analyzing audience and platform trends to improve outreach and engagement strategies.
- Presented social media analytics and audience-development observations to colleagues to inform editorial and promotional decisions.
Staff Assistant
VALENCIA COLLEGE, EAST CAMPUS
Orlando, FL
06.2017 - 09.2018
- Coordinated with multiple departments to plan and execute college-wide events, improving communication and collaboration.
- Delivered administrative and communications support to faculty, staff, and students, facilitating operations in a fast-paced academic environment.
- Edited and wrote articles for the college-wide faculty newsletter, enhancing engagement with a diverse institutional audience.
Staff Writer
ODYSSEY
08.2015 - 12.2015
- Wrote and reported weekly articles for college-aged audience on current events, culture, fashion, and instructional topics, fostering informed discussions.
- Crafted accessible, conversational stories to engage readers, enhancing their understanding of diverse subjects.
- Promoted published work on social media, boosting audience engagement and expanding readership reach.
Education
Master of Fine Arts - Creative Writing
University of Tampa
Tampa, FL06-2019
Bachelor of Arts - English
Rollins College
Winter Park, FL05-2017
Skills
- Targeted communication
- UX writing
- Copywriting and editorial
- Technical writing
- Content creation
- Accessibility implementation
- Project coordination
- Community engagement
- Community engagement
- Team collaboration
- Time management
- Tone development
- AI model training
Languages
Spanish
Limited
American Sign Language
Limited
Timeline
Communication Specialist
ELECTRONIC ARTS
05.2023 - Current
Technical Writer
ELECTRONIC ARTS
08.2019 - 05.2023
Editorial Assistant
MINERVA RISING PRESS
09.2017 - 09.2019
Staff Assistant
VALENCIA COLLEGE, EAST CAMPUS
06.2017 - 09.2018
Staff Writer
ODYSSEY
08.2015 - 12.2015
Master of Fine Arts - Creative Writing
University of Tampa
Bachelor of Arts - English
Rollins College