Nia Mosley
Customer Service
Allen,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Message Envy
McKinney , TX
2023.06 - 2023.09
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed cash drawer responsibly throughout shift.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
Sales Associate
Dillard's Department Store
Fairview , TX
2022.09 - 2023.03
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
Sales Associate
Victoria's Secret & PINK
Allen , TX
2021.11 - 2021.12
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Sales Associate
H&M Company USA Inc
Allen , TX
2021.05 - 2021.08
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Intern
First Baptist Medical Center
Dallas , TX
2020.12 - 2021.02
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Supported various program activities, assisting with administrative tasks.
Sales Associate
Snappy Salads
Allen , TX
2020.08 - 2020.11
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Maintained clean, sanitized and well-organized food preparation zones.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared and expedited food orders to support waitstaff and other team members.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Maintained excellent attendance record, consistently arriving to work on time.
Sales Associate
Tommy Hilfiger
Allen , TX
2019.10 - 2020.03
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Crew Member
Chipotle Mexican Grill Inc.
Frisco , TX
2019.05 - 2019.08
- Resolved [customers ] issues quickly to maintain productivity goals.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Adhered to company safety standards, including [Type] and [Type] procedures.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared and expedited food orders to support waitstaff and other team members.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Observed customer purchases in line and differentiated between standard portions.
- Performed shift change tasks each day to keep store efficient and neat.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Education
High School Diploma -
Allen High School
Allen, TX2021-05
Some College (No Degree) - Teacher Education
Collin County Community College District
Plano, TXSkills
- Excellent people skills
- Adapt to diverse groups
- Relationship building
- Sales training
- Upselling
- Guest Relations
- Credit and Cash Payments
- Front Office Support
- Hospitality Services
- Customer Service
- Microsoft Office
- Listening Skills
- Front Desk Management
- Conflict Management
- Oral and Written Communications
- Housekeeping
- Cash Handling
- Guest Services
- Problem-Solving Skills
- Bookkeeping
- Retail store support
- Complaint resolution
- Stocking and replenishing
- Service standard compliance
- Sales expertise
- Money handling abilities
- Retail materials management
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Front Desk Agent
Message Envy
2023.06 - 2023.09
Sales Associate
Dillard's Department Store
2022.09 - 2023.03
Sales Associate
Victoria's Secret & PINK
2021.11 - 2021.12
Sales Associate
H&M Company USA Inc
2021.05 - 2021.08
Intern
First Baptist Medical Center
2020.12 - 2021.02
Sales Associate
Snappy Salads
2020.08 - 2020.11
Sales Associate
Tommy Hilfiger
2019.10 - 2020.03
Crew Member
Chipotle Mexican Grill Inc.
2019.05 - 2019.08
High School Diploma -
Allen High School
Some College (No Degree) - Teacher Education
Collin County Community College District
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