Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems.
Hi, I’m
Nia Mosley
Teaching
Allen,TX
Summary
Overview
5
years of professional experience
Work History
Ymca
Acting Site Director /Youth Group Leader
10.2025 - Current
Job overview
- Managed daily operations to ensure compliance with safety regulations and standards.
- Oversaw staff scheduling and resource allocation for optimal site efficiency.
- Monitored site performance metrics, identifying areas for efficiency enhancement.
- Conducted regular inspections to maintain equipment functionality and safety compliance.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
- Oversaw financial management activities including budgeting, forecasting, and expense tracking to ensure fiscal responsibility.
- Enhanced operational efficiency by streamlining processes and implementing cost-effective solutions.
- Implemented best practices and safe operating procedures.
- Resolved issues among team members to keep employees on task.
- Maintained records and logs of work performed and materials and equipment used.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Trained new team members on site policies and procedures.
- Strengthened parental support through effective communication strategies and regular feedback sessions.
- Sourced materials and labor to meet facility construction needs.
- Collaborated with parents and community members to enhance program reach and impact.
- Organized regular community service events for participants, fostering a sense of civic responsibility and teamwork.
- Promoted positive peer relationships within the group via icebreakers, collaborative projects, and small-group discussions centered around core values.
Primrose Schools
Co-Lead Teacher (Pre-K1)
07.2024 - 09.2025
Job overview
- Developed and implemented lesson plans to enhance student engagement and learning outcomes.
- Collaborated with staff to create a positive classroom environment fostering inclusivity and respect.
- Monitored student progress through assessments, adjusting instruction to meet individual needs.
- Facilitated professional development workshops for peers on effective teaching strategies and classroom management.
- Engaged in continuous reflection and adaptation of teaching methods based on feedback and best practices.
- Supported classroom administration by maintaining records and ensuring compliance with educational standards.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Mentored new teachers in curriculum delivery, assessment practices, and classroom organization techniques.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Metroplex Gymnastics & Swim
Swim Instructor
03.2024 - 07.2024
Job overview
- Instructed diverse groups of students in swimming techniques and water safety.
- Developed individualized lesson plans to accommodate varying skill levels and learning styles.
- Monitored student progress and provided constructive feedback to enhance performance.
- Facilitated safety drills to ensure adherence to emergency protocols and promote awareness.
Message EnvyMcKinney, TX
Front Desk Agent
06.2023 - 09.2023
Job overview
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed cash drawer responsibly throughout shift.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
Dillard's Department StoreFairview, TX
Sales Associate
09.2022 - 03.2023
Job overview
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
Victoria's Secret & PINKAllen, TX
Sales Associate
11.2021 - 12.2021
Job overview
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
H&M Company USA IncAllen, TX
Sales Associate
05.2021 - 08.2021
Job overview
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
First Baptist Medical CenterDallas , TX
Intern
12.2020 - 02.2021
Job overview
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Supported various program activities, assisting with administrative tasks.
Education
Allen High School
High School Diploma
05-2021
University Overview
- Awarded [English I]
- Awarded [Good Citizenship]
- Elected Captain of [Power Volleyball]
- Elected Captain of [Excel volleyball]
- Elected Captain of [Middle school ]
Collin County Community College District
Some College (No Degree) from Teacher Education
University Overview
Skills
- Excellent people skills
- Adapt to diverse groups
- Relationship building
- Sales training
- Upselling
- Guest Relations
- Credit and Cash Payments
- Front Office Support
- Hospitality Services
- Customer Service
- Microsoft Office
- Listening Skills
- Front Desk Management
- Conflict Management
- Oral and Written Communications
- Housekeeping
- Cash Handling
- Guest Services
- Problem-Solving Skills
- Bookkeeping
References
References
References available upon request.Education and Training
Education and Training
true,otherTimeline
Acting Site Director /Youth Group Leader
Ymca
10.2025 - Current
Co-Lead Teacher (Pre-K1)
Primrose Schools
07.2024 - 09.2025
Swim Instructor
Metroplex Gymnastics & Swim
03.2024 - 07.2024
Front Desk Agent
Message Envy
06.2023 - 09.2023
Sales Associate
Dillard's Department Store
09.2022 - 03.2023
Sales Associate
Victoria's Secret & PINK
11.2021 - 12.2021
Sales Associate
H&M Company USA Inc
05.2021 - 08.2021
Intern
First Baptist Medical Center
12.2020 - 02.2021
Allen High School
High School Diploma
Collin County Community College District
Some College (No Degree) from Teacher Education