Nia Rogers
Hampton,VA
Summary
Motivated college student pursuing a degree in Liberal Arts with a focus on business management. Experienced in customer-focused environments, delivering service, adapting to priorities, and enhancing team performance. Strong communicator with a results-driven approach, quickly learning new systems to support organizational objectives.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
Langley Federal Credit Union
Hampton, VA
08.2025 - Current
- Processed loan applications and conducted credit assessments, ensuring regulatory compliance and member satisfaction.
- Guided members in selecting banking products tailored to their needs.
- Explained financial products to enhance member understanding and drive engagement.
- Engaged members through outbound calls to increase awareness of financial products and services.
- Collaborated with team to enhance customer service delivery standards, improving member experience.
- Resolved member issues efficiently, maintaining a positive experience.
- Educated members on digital banking tools and resources for improved accessibility.
- Coordinated with departments to ensure compliance with financial regulations.
Server Assistant Manager
Rhythm Room Restaurant & Lounge
Hampton, VA
10.2024 - Current
- Oversaw daily front-of-house operations, managing server team to uphold service quality.
- Onboarded new hires and trained team to consistently meet high service standards.
- Manage floor operations, assign sections, monitor table turns, and resolve any guest issues in a timely manner.
- Resolved customer complaints promptly to enhance dining experience.
- Supported team members during peak hours, facilitating efficient service and guest satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
Universal Member Service Representative
Navy Federal Credit Union
Newport News, VA
03.2024 - 08.2025
- Resolved member inquiries and recommended financial products to enhance member satisfaction and engagement.
- Provide excellent customer service while adhering to company policies and regulations.
- Educated customers on bank products, services, and digital tools to improve their overall banking experience.
- Supported account maintenance, transaction processing, and compliance verification to ensure operational efficiency.
- Ensure documentation accuracy and confidentiality while supporting daily branch operations.
- Process deposits, withdrawals, and loan payments with accuracy.
Server
Cheddar's Scratch Kitchen
Newport News, VA
11.2023 - 12.2024
- Provided prompt, quality service in fast-paced dining environment, enhancing guest experience.
- Processed orders and handled billing through POS systems to ensure accurate transactions.
- Worked with team to uphold cleanliness and streamline operations.
Server
HotPot757
Newport News, VA
04.2023 - 12.2023
- Delivered personalized service and menu guidance, enhancing customer satisfaction.
- Maintained cleanliness standards and facilitated smooth service transitions during peak hours.
- Delivered exceptional service to guests in a fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Assisted in training new servers on menu items and customer service standards.
Front of House Team Member
Chick-fil-A
Richmond, VA
01.2022 - 01.2023
- Processed high-volume customer orders and handled payments, ensuring cash drawer accuracy to support daily operations.
- Fostered team-oriented work environment, prioritizing efficiency and service quality to enhance customer experience.
- Greeted and welcomed guests with friendly, attentive service.
- Operated cash registers accurately and efficiently processed payments from customers.
Infant Room Teacher
Skipwith Academy
Mechanicsville, VA
03.2022 - 10.2022
- Supported classroom activities and structured daily scheduling, ensuring a consistent learning environment.
- Developed engaging lesson plans for infant learning and development.
- Created a safe and nurturing environment for infants and toddlers.
- Communicated regularly with parents about child progress and activities.
Assistant Daycare Teacher
Creative Critters Learning Center
Providence Forge, VA
01.2021 - 12.2021
- Managed activity-based learning to enhance student engagement and monitored daily classroom needs to ensure a supportive environment.
- Supported safe classroom practices, ensuring compliance with documentation standards to maintain a secure learning space.
- Assisted lead teacher in developing engaging lesson plans for young children.
- Supervised daily activities to ensure a safe and nurturing environment.
- Guided children in social interactions to promote effective communication skills.
Cashier
Food Lion
Quinton, VA
08.2019 - 09.2020
- Processed transactions with attention to detail, ensuring smooth and efficient customer experience.
- Resolved customer issues promptly, enhancing satisfaction and loyalty on the sales floor.
- Assisted customers with product inquiries and provided excellent service.
Education
Associates degree - Liberal arts
Peninsula community college
Virginia01-2027
Advanced high school diploma -
New Kent high school
New Kent06-2020
Skills
- Financial Product Knowledge
- Personal Finance Support
- Customer Service Excellence
- Phone and email communication
- Cash handling
- POS Operations
- Conflict Resolution
- Fast-paced multitasking
- Time Management
- Attention to detail
- Problem Solving
- Team leadership
- Adaptability
Timeline
Financial Services Representative
Langley Federal Credit Union
08.2025 - Current
Server Assistant Manager
Rhythm Room Restaurant & Lounge
10.2024 - Current
Universal Member Service Representative
Navy Federal Credit Union
03.2024 - 08.2025
Server
Cheddar's Scratch Kitchen
11.2023 - 12.2024
Server
HotPot757
04.2023 - 12.2023
Infant Room Teacher
Skipwith Academy
03.2022 - 10.2022
Front of House Team Member
Chick-fil-A
01.2022 - 01.2023
Assistant Daycare Teacher
Creative Critters Learning Center
01.2021 - 12.2021
Cashier
Food Lion
08.2019 - 09.2020
Associates degree - Liberal arts
Peninsula community college
Advanced high school diploma -
New Kent high school