Meet Patel
Toronto,ON
Summary
Results-driven financial representative skilled in sales, claims, and policy processing. Proven track record of exceeding performance targets and delivering outstanding client service. Actively pursues professional development to improve capabilities. Offers 9 years of experience ready to contribute to a growth-oriented position.
Overview
8
8
years of professional experience
Work History
Financial Services Representative
TD CANADA TRUST
Toronto, Ontario
10.2023 - 01.2025
- Processed transactions quickly and accurately in accordance with established procedures.
- Ensured that all customer inquiries were answered promptly and completely.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
- Educated customers about different types of products available from the company's portfolio.
- Assisted clients in understanding complex financial concepts and instruments.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Provided accurate information regarding fees, filing claims, policy details, commissions, regulations related to financial services.
- Collaborated with team members to develop and implement innovative financial solutions.
- Cross-sold bank products and services based on customer needs to boost sales.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
Financial Representative
Toyota, Toyota Financial Service
Ajax, ON
04.2022 - 07.2023
- Assist inbound and outbound inquiries from customers to minimize delinquencies and losses to Toyota and Lexus lease and finance accounts
- Help clients with car payments, Refund application, Extension/Deferral, Total Loss Claims and State.
- Perform Car contract formal payment due date change paperwork.
- Handle repossession disposal when appropriate maintaining delinquent accounts as per delinquency objectives.
- Follow up on escalated and closed Lease/Finance accounts.
- Prepare and send all necessary paperwork and legal documentation to customer.
- Managed 3rd party Dealers, Financial Institution, and Insurance Company payoff documentation.
- Actively participated in team meetings and contributed valuable insights to improve processes and workflows.
- Maintain customer contact notes in the Host system in accordance with company standards.
Shift Supervisor
Tim Hortons
Hamilton, ON
05.2021 - 10.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
Wireless Sales Associate
OSL Retail Services Inc
, SK
12.2019 - 04.2021
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Assistant Manager
Tim Hortons
Swift Current, SK
06.2018 - 04.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Customer Experience Salesfloor Associate
Walmart - Swift Current
, SK
11.2018 - 12.2019
- Developed knowledge about products and sales items to answer customer questions.
- Provided information to customers concerning sales, promotions and store policies.
- Adhered to company initiatives and achieved established goals.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Customer Service Representative
Petro Canada
Whitby, ON
03.2018 - 06.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
Cashier/Customer Service
Ultramar Gas Station
Scarborough, ON
01.2018 - 05.2018
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Team Member
Tim Hortons
Toronto, ON
09.2017 - 12.2017
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
Cashier/Customer Service
Petro Canada Gas Station and Convenience Store
Whitby, ON
06.2017 - 09.2017
- In store products ordering and changing seasonal deals board.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
Cashier/Customer Service
Ultramar Gas Station
Scarborough, ON
03.2017 - 06.2017
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Attended to gas spills and accidents promptly and according to established guidelines.
Education
Diploma - Web Designer
Durham College
Skills
- Considerate and responsive
- Microsoft office
- Customer relationship management
- Financial product knowledge
- Price Negotiation
- Account Management
- Cross-selling techniques
- Application review
- Continuous Professional Development
- Financial Planning
- Payment Processing
- Data Gathering
- Security Bidding
- Team Collaboration
- Schedule Management
- Coaching and Mentoring
- Staff Management
- Team Leadership
Accomplishments
• Highly skilled Financial Representative with 9 years of experience, adept at providing exceptional customer service and exceeding sales targets for Toyota and Lexus lease and finance accounts.
• Identified and addressed recurring issues, reducing the number of customer complaints, processing claims and met and exceeded performance targets and key performance indicators (KPIs).
• Proficient in using Adobe software, Microsoft Office, and financial reporting tools to streamline processes and improve data gathering efficiency.
• Demonstrated expertise in negotiating prices and managing accounts, ensuring seamless payment processing and minimizing delinquencies.
• Successfully supervised teams and collaborated with upper management to enhance operational efficiency, implement training updates, and achieve revenue targets.
• Excelled as a Wireless Sales Associate by collaborating with Canada's largest telecom service providers ROGERS, TELUS, BELL, PUBLIC, VIRGIN, KOODO other subsidiaries. explaining promotions and service offerings to drive sales and upsell accessories and warranties.
• Implemented innovative approaches to handle customer inquiries more effectively, leading to reduced call durations and increased efficiency.
• Developed a comprehensive understanding of company products and services, allowing for accurate and informative customer interactions.
• Achieved consistently high customer satisfaction ratings by providing excellent service and resolving issues promptly.
• Successfully handled a high volume of customer inquiries and concerns on a daily basis.
• Successfully met and exceeded monthly sales targets, contributing to the company’s revenue growth.
• Strong problem-solving skills, resolving customer issues promptly, and maintaining well-stocked inventory for customer convenience.
• Identified and addressed recurring issues, reducing the number of customer complaints, processing claims and met and exceeded performance targets and key performance indicators (KPIs).
• Proficient in using Adobe software, Microsoft Office, and financial reporting tools to streamline processes and improve data gathering efficiency.
• Demonstrated expertise in negotiating prices and managing accounts, ensuring seamless payment processing and minimizing delinquencies.
• Successfully supervised teams and collaborated with upper management to enhance operational efficiency, implement training updates, and achieve revenue targets.
• Excelled as a Wireless Sales Associate by collaborating with Canada's largest telecom service providers ROGERS, TELUS, BELL, PUBLIC, VIRGIN, KOODO other subsidiaries. explaining promotions and service offerings to drive sales and upsell accessories and warranties.
• Implemented innovative approaches to handle customer inquiries more effectively, leading to reduced call durations and increased efficiency.
• Developed a comprehensive understanding of company products and services, allowing for accurate and informative customer interactions.
• Achieved consistently high customer satisfaction ratings by providing excellent service and resolving issues promptly.
• Successfully handled a high volume of customer inquiries and concerns on a daily basis.
• Successfully met and exceeded monthly sales targets, contributing to the company’s revenue growth.
• Strong problem-solving skills, resolving customer issues promptly, and maintaining well-stocked inventory for customer convenience.
Timeline
Financial Services Representative
TD CANADA TRUST
10.2023 - 01.2025
Financial Representative
Toyota, Toyota Financial Service
04.2022 - 07.2023
Shift Supervisor
Tim Hortons
05.2021 - 10.2021
Wireless Sales Associate
OSL Retail Services Inc
12.2019 - 04.2021
Customer Experience Salesfloor Associate
Walmart - Swift Current
11.2018 - 12.2019
Assistant Manager
Tim Hortons
06.2018 - 04.2021
Customer Service Representative
Petro Canada
03.2018 - 06.2018
Cashier/Customer Service
Ultramar Gas Station
01.2018 - 05.2018
Team Member
Tim Hortons
09.2017 - 12.2017
Cashier/Customer Service
Petro Canada Gas Station and Convenience Store
06.2017 - 09.2017
Cashier/Customer Service
Ultramar Gas Station
03.2017 - 06.2017
Diploma - Web Designer
Durham College