ROLANDO MARTINEZ JR
Cheney,WA
Summary
Results-driven Graduate with strong communication and interpersonal skills, eager to leverage expertise in financial analysis and marketing strategies within a dynamic professional environment. Demonstrated ability to collaborate effectively and adapt quickly to new challenges, aiming to contribute to team success while gaining valuable industry experience.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
First Interstate Bank
11.2025 - Current
- Performs Teller duties including a variety of financial transactions ranging from check cashing, deposits, withdrawals, processing loan payments, and counting currency and coin accurately.
- Opens and maintain a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more.
- Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions; identifies referral opportunities to other lines of business, including but not limited to Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals, and other client activity.
- Delivers personalized customer service in person and over the phone, answering client questions, assisting with issues, and offering solutions
- Builds client relationships through outbound and proactive measures including First 15.
- Assisted clients in navigating digital banking platforms, enhancing user experience and satisfaction.
Teller
Moneytree Inc
08.2024 - 11.2025
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained various types of loans available to customers and their associated terms and conditions.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
- Assisted customers in completing required documentation for their loans.
Sales Teammate
Buckle
01.2024 - 06.2024
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships through excellent communication skills, resulting in increased customer retention.
- Exceeded sales targets consistently with strategic planning and focused execution.
- Developed a deep understanding of product offering, enabling tailored presentation for clients' specific needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Farm Hand
Friehe Farms
05.2019 - 06.2023
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Trained and supervised seasonal workers engaged in maintenance and repair.
- Led a team of 4 skilled and unskilled farm personnel.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Performed regular maintenance to keep farm equipment in safe working order.
- Repaired farm equipment, completing both emergency, and preventive maintenance quickly and accurately.
Education
Bachelor of Science - Business Finance And Marketing
Eastern Washington University
Cheney, WA03.2025
High School Diploma -
Warden High School
Warden, WA06.2021
Skills
- Customer service
- Loan processing
- Microsoft Office
- Team building
- Attention to detail
- Technical Skill
- Bilingual
- Problem-solving
- Financial services
- Customer relationship management
- Cash handling
- Financial product sales
- Relationship management
Timeline
Financial Services Representative
First Interstate Bank
11.2025 - Current
Teller
Moneytree Inc
08.2024 - 11.2025
Sales Teammate
Buckle
01.2024 - 06.2024
Farm Hand
Friehe Farms
05.2019 - 06.2023
High School Diploma -
Warden High School
Bachelor of Science - Business Finance And Marketing
Eastern Washington University