Nia Thomas
Claims Adjuster
Brooklyn Park,MN
Summary
Claims Examiner with deep knowledge of Property claims industry. Solid abilities in developing objectives and strategies to settle CAT and Daily claims. Excellent skills compiling, coding, categorizing and auditing information to process claims.
Overview
4
4
years of professional experience
Work History
Independent Claims Adjuster
Fieldpros Direct
09.2022 - 02.2023
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Negotiated Property settlement agreements to resolve disputes.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- CAT and Daily claims
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Directed claims negotiations within allowable limit of $15,000 and supported successful litigations for advanced issues.
Ambassador Driver
Ashley Distribution Services
05.2022 - 09.2022
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Dropped and hooked trailers and changed configuration of equipment.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Inspected truck for defects and safe operating condition before, during and after trips.
Customer Service Representative
Alorica
11.2021 - 05.2022
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Commercial Truck Driver
FedEx Freight
05.2021 - 11.2021
- Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Positioned loading devices under and over pallets and boxes to secure and move materials weighing up to 40,000 pounds.
- Monitored and managed fuel consumption and expenses for management reporting.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Pulled doubles and hazmat loads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Commercial Truck Driver
Midwest Logistics Systems
02.2019 - 05.2021
- Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Positioned loading devices under and over pallets and boxes to secure and move materials weighing up to 40,000 pounds.
- Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Monitored and managed fuel consumption and expenses for management reporting.
Education
Certificate - Insurance Claims
American Adjuster Academy
Texas12.2021
Certificate - Transportation And Materials Moving
Career Tech
Lakeland, FL08.2016
Licenses & Certifications
Skills
- Report Writing
- Claims File Management Processes
- Data Analysis
- Database Management
Timeline
Independent Claims Adjuster
Fieldpros Direct
09.2022 - 02.2023
Ambassador Driver
Ashley Distribution Services
05.2022 - 09.2022
Customer Service Representative
Alorica
11.2021 - 05.2022
Commercial Truck Driver
FedEx Freight
05.2021 - 11.2021
Commercial Truck Driver
Midwest Logistics Systems
02.2019 - 05.2021
Certificate - Insurance Claims
American Adjuster Academy
Certificate - Transportation And Materials Moving
Career Tech
Licenses & Certifications
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