Summary
Overview
Work History
Education
Skills
Timeline
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Nia Whitfield

Atlanta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Process Associate/Ambassador

Amazon
04.2021 - Current
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.
  • Determined and recommended methods to implement improvement opportunities.
  • Identify, investigate and correct shipment errors through use of Kick Out, Optimized Outbound Problem Solve, and tools to ensure that customer orders are delivered. Improved quality by 10% in 2022.

Sales Associate

Dollar General
11.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Mattamuskeet Early College
Swanquarter, NC
06.2020

Computer Science

Strayer University
Washington, DC

Skills

  • Process Evaluations
  • Special Requests
  • Inventory Management
  • Production Work
  • Dispute Resolution
  • Leadership
  • Efficient Sales Transactions
  • Inventory Control Processes
  • Operational Efficiency
  • Order Preparation

Timeline

Process Associate/Ambassador

Amazon
04.2021 - Current

Sales Associate

Dollar General
11.2020 - 03.2021

High School Diploma -

Mattamuskeet Early College

Computer Science

Strayer University

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Nia Whitfield