SARANYA HARIHARAN
Schenectady,NY
Summary
Seeking a position where my extensive knowledge, experience and skills will be utilized and valued. I would like to bestow myself to the concern that can enhance my abilities and provides career encroachment while making my significant contribution to esteemed organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
2
2
years of professional experience
Work History
Process Associate
Maersk Global Service Centre
03.2013 - 09.2014
- Have worked in MAERSK GLOBAL SERVICE CENTRES, as Associate in Dispute Management
- Have gained knowledge in SAP systems
- Gained knowledge of FSCM module in SAP systems
- Developed standard operating procedures and document workflows to drive current and future processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Developed production techniques and production processes to meet customer and organizational needs.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Collected, arranged, and input information into database system.
- Managed to handle more than100 emails per day for faster resolutions before dispute has been logged into systems.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Received BEST PERFORMER & CHAMP OF THE MONTH AWARDS
Operations Executive
M/s INFOSYS LIMITED
10.2012 - 12.2012
- I have been given basic training in following fields:
- Networking Principles
- Programming Language
- Database Management
- Windows Administrations
- Gained knowledge in Infrastructure Management Services
- Well trained in Professional Skills Development (PSD) conducted by Infosys Limited.
Education
B.Sc Computer Science - Computer Science
Valliammal College For Women Under Madras University
India04.2012
HSC - Mathematics And Computer Science
W.P.A. SoundraPandian Hr. Sec. School
India04.2009
SSLC -
W.P.A Soundara Pandian Higher Secondary School
India04.2007
Skills
Proficiency :
- Dispute Resolution
- Information Updates
- Process Improvement
- Process Control Strategies
- SOP Compliance
- Test Results Evaluation
- Process Integration
- SLA Accomplishment
- Process Evaluations
- Special Requests
- Standard Methods
Timeline
Process Associate
Maersk Global Service Centre
03.2013 - 09.2014
Operations Executive
M/s INFOSYS LIMITED
10.2012 - 12.2012
B.Sc Computer Science - Computer Science
Valliammal College For Women Under Madras University
HSC - Mathematics And Computer Science
W.P.A. SoundraPandian Hr. Sec. School
SSLC -
W.P.A Soundara Pandian Higher Secondary School
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