NIADJAH SHAMSID-DEEN
Philadelphia,US
Summary
Efficient Hospital Operator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in multi-line telephone systems, patient information confidentiality, and emergency response coordination. Excel at communication, problem-solving, and time management, ensuring smooth operations in fast-paced healthcare environments. Proven ability to manage critical situations with a blend of technical proficiency in EPIC and strong interpersonal skills.
Overview
8
8
years of professional experience
Work History
Communications Specialist
Thomas Jefferson Hospital
Philadelphia, PA
09.2023 - Current
- Answered incoming calls, answered questions, and provided information regarding hospital services.
- Operated telephone switchboards and systems to advance and complete connections.
- Alerted staff of emergency information and general announcements using PA system.
- Managed multiple phone lines simultaneously while providing accurate information to callers.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Lead Pre-K Teacher
Hope Institute of Science
Philadelphia, PA
01.2017 - Current
- Kept track of each student's academic, social, and emotional progress in individual files
- Created written assessments of student performance based on observations in the classroom
- Observed children in order to identify those who needed extra help and devised strategies to help them
- Encouraged sensory development by exposing students to a variety of textures
- Worked with parents to help them create and maintain positive support networks as well as support strategies for continuing education.
Environmental Service Technician
Riddle Hospital
Media, PA
05.2023 - 09.2024
- Maintained cleanliness and presentation of waiting area and rooms.
- Collected and analyzed data from hazardous waste management studies.
- Inventoried, maintained or repaired cleaning supplies and ordered more.
- Sanitized floors and walls to protect workers.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Stocked supplies in restroom and other stations throughout office building.
Education
Certificate - Nursing
ABO Haven
Philadelphia, PA03-2014
High School Diploma -
New Media Tech Charter School
Philadelphia, PA06-2012
Some College (No Degree) - Early Childhood Education
Community College of Philadelphia
Philadelphia, PASkills
- Call transferring
- Customer service
- Patient confidentiality
- HIPAA compliance
- Switchboard operation
- Patient assistance
- Search directories
- Call transfers
- Emergency response
- EPIC
Timeline
Communications Specialist
Thomas Jefferson Hospital
09.2023 - Current
Environmental Service Technician
Riddle Hospital
05.2023 - 09.2024
Lead Pre-K Teacher
Hope Institute of Science
01.2017 - Current
Certificate - Nursing
ABO Haven
High School Diploma -
New Media Tech Charter School
Some College (No Degree) - Early Childhood Education
Community College of Philadelphia
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