Dedicated professional with expertise in CRM software and customer service. Proven ability to facilitate communication and enhance client experiences through relationship building and critical thinking.
Overview
5
5
years of professional experience
Work History
Policy Support Specialist
IAT Insurance Group
Raleigh, North Carolina
03.2024 - 08.2025
Facilitated communication between clients and claims adjusters for smooth processing.
Verified accuracy of client data by running periodic audits.
Assisted in the development of user training materials and FAQ documents.
Collaborated with internal teams to resolve escalated customer queries quickly.
Dance Teacher
East Garner Middle School
Garner, North Carolina
01.2023 - 06.2023
Instructed students in various dance styles, fostering creativity and expression.
Collaborated with educators to integrate cross-curricular activities.
Assessed student progress and provided constructive feedback on skills development.
Utilized technology to enhance dance instruction and student learning experiences.
Dance Teacher
Julius L. Chambers High School
Charlotte, NC
08.2020 - 06.2021
Collaborated with educators to integrate dance into cross-curricular activities.
Organized and led dance performances for school events and assemblies.
Utilized technology to enhance dance instruction and student learning experiences.
Communicated effectively with parents about student progress and upcoming events.