Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niah Lassiter

Garner,NC

Summary

Dedicated professional with expertise in CRM software and customer service. Proven ability to facilitate communication and enhance client experiences through relationship building and critical thinking.

Overview

5
5
years of professional experience

Work History

Policy Support Specialist

IAT Insurance Group
Raleigh, North Carolina
03.2024 - 08.2025
  • Facilitated communication between clients and claims adjusters for smooth processing.
  • Verified accuracy of client data by running periodic audits.
  • Assisted in the development of user training materials and FAQ documents.
  • Collaborated with internal teams to resolve escalated customer queries quickly.

Dance Teacher

East Garner Middle School
Garner, North Carolina
01.2023 - 06.2023
  • Instructed students in various dance styles, fostering creativity and expression.
  • Collaborated with educators to integrate cross-curricular activities.
  • Assessed student progress and provided constructive feedback on skills development.
  • Utilized technology to enhance dance instruction and student learning experiences.

Dance Teacher

Julius L. Chambers High School
Charlotte, NC
08.2020 - 06.2021
  • Collaborated with educators to integrate dance into cross-curricular activities.
  • Organized and led dance performances for school events and assemblies.
  • Utilized technology to enhance dance instruction and student learning experiences.
  • Communicated effectively with parents about student progress and upcoming events.

Education

Bachelor of Arts - Interdisciplinary Studies

Johnson C. Smith University
Charlotte, NC
05-2019

Skills

  • CRM software
  • Policy analysis
  • Customer service
  • Critical thinking
  • Time management
  • Creative lesson planning
  • Virtualization technologies
  • Relationship building
  • Software troubleshooting

Timeline

Policy Support Specialist

IAT Insurance Group
03.2024 - 08.2025

Dance Teacher

East Garner Middle School
01.2023 - 06.2023

Dance Teacher

Julius L. Chambers High School
08.2020 - 06.2021

Bachelor of Arts - Interdisciplinary Studies

Johnson C. Smith University
Niah Lassiter