Niajah Miller
Leland,NC
Summary
Demonstrated excellence in customer service at Stevenson Hendrick Honda, leveraging strong communication and problem-solving skills to enhance customer satisfaction. Proficient in medical terminology from Novant Health, with a knack for multitasking and maintaining confidentiality. Achieved seamless team integration and development through analytical and time management abilities. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Autumn Care Of Cornelius
12.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CUSTOMER SERVICE EXECUTIVE
stevenson hendrick honda
01.2023 - 12.2024
- Built strong relationships with customers through active listening and effective communication.
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
- Utilized problem-solving skills to identify customer needs and provided tailored solutions.
- Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks.
- Drafted professional emails in response to customer requests within agreed timeframes.
- Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly.
Patient Care Assistant
Brightmore Assisted Living Facility
07.2022 - 09.2024
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Care Associate
Novant Health
09.2021 - 05.2023
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
- Reported changes in patient status to nursing staff in a timely manner.
- Measure and record patients’ vital signs, including blood pressure, temperature, and pulse.
- Performed hourly rounds and responded promptly to call lights.
- Maintain a clean and safe environment by following infection control protocols and ensuring equipment is sanitized.
- Maintained accurate records of patient care, condition, progress, and concerns.
CASHIER
chickfila
08.2015 - 09.2018
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
Education
Associate of Science - Nursing
Central Piedmont Community College
Charlotte, NC05-2027
High School Diploma - undefined
E.A Laney High School
05.2018
Associate of Arts - Pre-Nursing Candidate
Brunswick Community College
Bolivia, NC05-2025
Skills
- Multitasking Abilities
- Medical terminology knowledge
- Public Speaking
- Time Management
- Customer Data Confidentiality
- Team training and development
- Marketing
- Analytical Skills
Certification
- CNA - Certified Nurse Assistant
- CET - EKG Technician
Timeline
Certified Nursing Assistant
Autumn Care Of Cornelius
12.2024 - Current
CUSTOMER SERVICE EXECUTIVE
stevenson hendrick honda
01.2023 - 12.2024
Patient Care Assistant
Brightmore Assisted Living Facility
07.2022 - 09.2024
Care Associate
Novant Health
09.2021 - 05.2023
CASHIER
chickfila
08.2015 - 09.2018
High School Diploma - undefined
E.A Laney High School
Associate of Science - Nursing
Central Piedmont Community College
Associate of Arts - Pre-Nursing Candidate
Brunswick Community College
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