Ania Terry
Phenix City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Omni Interactions
10.2023 - Current
- Maintained comprehensive records of customer interactions, ensuring accuracy and compliance while improving response strategies.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
Property Manager
Public Storage
08.2022 - 09.2023
- Cultivated strong relationships with clients, enhancing customer satisfaction and fostering loyalty through attentive service.
- Fostered a welcoming environment for clients, ensuring their needs were met and enhancing overall satisfaction.
- Analyzed customer feedback to identify service gaps, leading to targeted improvements that boosted retention.
- Coordinated with maintenance teams to address facility issues promptly, ensuring high standards of property upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
Shift Supervisor
Amazon
09.2020 - 08.2022
- Executed efficient packing strategies, enhancing order accuracy and contributing to notable improvements in customer satisfaction.
- Worked closely with team members to streamline workflow, fostering a supportive environment that boosted overall productivity.
- Maintained accurate records of packed items, ensuring compliance with shipping standards and enhancing operational efficiency.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier/Stocker
Kroger
06.2018 - 07.2020
- Collaborated with team members to maintain stock levels, ensuring product availability and fostering a positive shopping experience for customers.
- Executed accurate cash handling procedures and daily reconciliations, maintaining financial integrity and compliance with store policies.
- Engaged with customers to provide exceptional service, cultivating a welcoming atmosphere and building lasting relationships.
- Delivered outstanding customer service, fostering loyalty and enhancing the overall shopping experience through personalized interactions.
- Greeted customers entering store and responded promptly to customer needs.
Education
HS Diploma -
Redan High School
Stone Mountain, GA01.2018
No Degree - Medical Billing Specialist
MedCerts
Livonia, MI05-2025
Skills
- Team Leadership
- Inventory Management
- Operational Efficiency
- Time Management
- Customer Engagement
- Conflict Resolution
- Typing
- Technical Support
- Heavy Lifting
- Operating Systems
- Troubleshooting
- Customer service-focused
Accomplishments
- Supervised team of 70 staff members.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Completed intensive training in database fundamentals and software engineering.
Certification
- Medical Billing And Coding Certification
- Cybersecurity Certification
Timeline
Technical Support Representative
Omni Interactions
10.2023 - Current
Property Manager
Public Storage
08.2022 - 09.2023
Shift Supervisor
Amazon
09.2020 - 08.2022
Cashier/Stocker
Kroger
06.2018 - 07.2020
HS Diploma -
Redan High School
No Degree - Medical Billing Specialist
MedCerts
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