Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NIALL POLLOCK

Sacramento,CA

Summary

Customer Service Rep/ Fixture Captain with experience supporting guest purchases and returns while keeping merchandise moving back to the sales floor. Coordinates store openings and remodels, prepares equipment and displays for setup, and reads store plans to place fixtures correctly. Supports smooth day-to-day retail operations in fast-paced store environments.

Field Service Technician with experience working on telephone and communication equipment. Experience working in Correctional facilities with incarcerated individuals.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Field Service Technician

Team SoS
09.2024 - Current

Distribute and maintain communication equipment at Folsom State Prison for Incarcerated Individuals. On a day to day basis, respond to tickets for broken or non-working equipment such as tablets, kiosks, or wall telephones. Respond to emails and calls from Correctional staff in regards to equipment.

Dispatcher

Norcal Ambulance
06.2022 - 03.2024
  • Dispatched between 20-25 units at one time. Responsible for assisting with call intake, setting up transports and working with crews to ensure no issues occur. Fast paced environment that involved multi-tasking and being able to work under pressure. Required basic medical terminology knowledge and understanding of EMS transportation.
  • Giggling Platypus Co.

Customer Service Rep/ Fixture Captain

Target
04.2017 - 04.2022
  • I Assisted Guests with purchases and returns, organized items to get properly returned to the sales floor.
  • Assisted multiple stores with openings and remodels as a Fixture Captain. Responsible for organizing and preparing equipment and displays for use in the store. Responsible for reading and understanding store plans and interpreting them for use in store.

Education

High School Diploma -

Folsom Highschool
Folsom, CA
05.2001 -

Skills

  • Data entry
  • Report writing and presenting
  • Computer skills
  • Call intake
  • Dispatch coordination
  • Unit tracking
  • Transport scheduling
  • Radio communication
  • Priority call triage
  • Customer service
  • Logistics coordination

Certification

CPR Certified.

Timeline

Field Service Technician

Team SoS
09.2024 - Current

Dispatcher

Norcal Ambulance
06.2022 - 03.2024

Customer Service Rep/ Fixture Captain

Target
04.2017 - 04.2022

High School Diploma -

Folsom Highschool
05.2001 -
NIALL POLLOCK