Hi, I’m
Niamah Mosley
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Successful Customer Service Professional with 7+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
years of professional experience
Work History
Empower Retirement
Financial Customer Service Professional
08.2022 - Current
Job overview
- Process contribution changes, withdrawals, loans and communicate critical plan updates and changes
- Process general account changes upon direction from customer
- Provide solutions to assist customers with their accounts
- Acquires and distributes relevant information and documentation to plan participants and beneficiaries
- Explain retirement benefit plan policies and procedures to participants
- Route calls to appropriate resource
- Documented call information according to standard operating procedures
- Complete call logs
- Developed effective relationships with all call center departments through clear communication
- Respond to an average of 30-40 telephone inquiries per day from clients with diverse backgrounds inquiring on complex financial issues regarding balance, transaction, and statement history.
MECU
Member Service Rep II
08.2021 - 07.2022
Job overview
- Accurately process transactions and new account openings in a timely and professional manner
- Constantly look for ways to improve processes that will improve the customer's experience and communicate those ideas to Branch Management
- Meets or exceeds established referral and sales goals for both business and consumer clients
- Assists in branch call efforts by reviewing, updating, and calling prospect lists regularly
- Maintain current knowledge of all Federal and State laws and regulations, along with the Bank's policies and procedures
- Working with clients to prepare applications for loans by compiling, arranging, and reviewing all relevant documents
- Respond to all members' inquiries in a timely and professional manner
- Have a thorough knowledge of Credit Union and departmental services, policies, and procedures
- Complete outgoing wire transfers
Truist Financial
Relationship Banker
03.2020 - 08.2021
Job overview
- Contribute to the attainment of bank office sales goals and related objectives by promoting the bank's products and services and by generating leads and referrals
- Develop business relationships with potential customers through sales calls
- Sell products and services to customers and recommend and refer to appropriate alternative investment options to customers
- Provide exceptional customer service promptly and efficiently processing customer transactions and promote positive public relations
- Research customer questions, resolve account issues, and analyze account close-outs to assess the potential for future business
- Verify customers' understanding of the servicing of their loan and clarify/provide additional information as needed in order to answer questions and concerns
- Maintain, manage, and track all pending/outstanding loan documents and exceptions
- Complete outgoing wire transfers
M&T Bank
Service Associate
07.2018 - 03.2020
Job overview
- Balanced daily cash deposits and bank vault inventory with zero error rate
- Processed cash withdrawals
- Offered every customer an exceptional service level by remaining friendly and professional during every transaction
- Managed opening and closing times for the main branch
- Verified amounts and integrity of every check or funds transfer
- Fulfilled diverse duties to provide customer service, operate money counters, balance, and replenish ATM's
- Maintained confidentiality of bank records and client information.
TD Bank
Teller II
12.2016 - 03.2018
Job overview
- Recommended additional products, services, and benefits for customers
- Maintained optimal financial controls by securing funds and making accurate transactions
- Maintained confidentiality of bank records and client information
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Balanced daily cash deposits and vault inventory with zero error rate
- Examined checks for identification and endorsement
- We offer every customer an exceptional service level by remaining friendly and professional during every transaction
- Met or exceeded sales goals by promoting bank products and services in every interaction.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Business Administration
08.2025
Skills
- Customer Service and Assistance
- Problem-Solving Ability
- Active Listening
- Research
- Customer Service Excellence
- Clear Spoken Communication Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Customer Service Professional
Empower Retirement
08.2022 - Current
Member Service Rep II
MECU
08.2021 - 07.2022
Relationship Banker
Truist Financial
03.2020 - 08.2021
Service Associate
M&T Bank
07.2018 - 03.2020
Teller II
TD Bank
12.2016 - 03.2018
Western Governors University
Bachelor of Science from Business Administration
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