Niamatullah Nooroz Ali
Albuquerque,NM
Summary
Qualified with the two years of Security experience as to maintaining safety environment for facility grounds and it's customers. As a Security Officer remaining calm in high-pressure situations and interactions with difficult individuals. I am a very Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
4
4
years of professional experience
Work History
Security Officer
Brosnan Risk consultant Security company
Albuquerque, NM
12.2021 - Current
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Observed patrons and customers to quickly address security situations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Maintained accurate logs of all security related activities.
- Responded to alarms and conducted investigations as required.
- Enforced safety regulations and monitored access control points.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
Customer Service Representative
Walmart
Atlanta, GA
01.2020 - 01.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Escalated complex issues to appropriate departments for resolution.
- Participated in training sessions to enhance skills and knowledge.
- Resolved customer complaints, ensuring a positive experience.
Education
Bachelor of Science - Computer Science
University of New Mexico
Albuquerque, NMSkills
- Electronic surveillance
- CCTV Surveillance
- Document Management
- Staff Management
- Crime Prevention
- Narcan implementation on people overdosed with opioids
- Report Writing
- Fluent in Urdu, Hindi, Persian, English and Dari
Languages
Persian
Professional
English
Professional
Urdu
Professional
Hindi
Professional
Timeline
Security Officer
Brosnan Risk consultant Security company
12.2021 - Current
Customer Service Representative
Walmart
01.2020 - 01.2022
Bachelor of Science - Computer Science
University of New Mexico
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