Nia M.J. Williams
Columbia,MD
Summary
Nurse Leader, with 24 years of healthcare experience in the clinical community health, and ambulatory care setting. Proven expertise in developing culturally competent skills to aid in the enhancement of the Institution's healthcare delivery system, organizational culture, profitability, and reputation.
Overview
23
23
years of professional experience
Work History
Newborn Care Nurse/Lactation Consultant
Kaiser Permanente, MAS
09.2022 - Current
Director of Women and Infant’s Services
AHC White Oak Medical Center
03.2022 - Current
- Create a work environment that meets staff and organizational needs
- Streamline department organizations' structure, retooling resources that improve department efficiency
- Provide guidance and direction that galvanizes the department towards common or shared goals
- Develop and monitor cost controls to utilize time, material, and personnel resources effectively and efficiently
- Explore service needs; establish and implement long and short-term objectives consistent with the organization's mission, vision, values, and goals
- Serve as a critical member of the organization's Senior Management Team
- Direct Reports: Mid-Level Providers, OB Physician Assistants/Certified Nurse Midwives
- Chair of the Pathway to Excellence-Well-Being Team
- Chair of the RN Rewards for Recognition Program.
Clinical Operations Manager
Kaiser Permanente, MAS
03.2021 - 03.2022
- Manages clinical operations, including staffing schedules, phone access to the healthcare team, and patient flow
- Manages the on-site Flu and COVID Vaccination Clinics, Vaccine Management and Staffing
- Responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports
- Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services within budgetary guidelines
- Works with Human Resources staff to recruit and hire staff; and coordinates comprehensive orientation of new staff
- Established performance goals and provides staff counseling, coaching, feedback, recognition, training, and development
- Managed quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards
- Collaborated with Physicians and Managers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members
- Demonstrated clinical and managerial competence appropriate to area(s) of responsibility, familiarity with all pertinent laws, regulations, and standards of nursing practice
- Demonstrated systems thinking with an ability to approach work as part of an interconnected system in which change to one part of the organization produces change, and impact within the whole structure.
Regional Clinical Operations Manager
Kaiser Permanente, MAS
01.2019 - 03.2021
- Serves as on-site leader to the health care team, including ancillary support services as needed
- Plans, organizes, and directs the work of the department to ensure safe, high quality patient care
- Manages the daily clinical operations, including staffing schedules, phone access to the health care team, and patient flow
- Implemented the swift execution of the MAPMG Labor and Delivery Survey administered to Members through the Newborn Care Center/Lactation Department
- Executes the service delivery plan for the department, set by the MAPMG Chief MCH Physicians and Health Plan Director
- Collaborates with the MAPMG Chiefs of OBGYN/Pediatrics to assure that clinical support staff are functioning at an optimal level
- Coordinate with other clinical Managers to enhance the overall patient experience
- Directs and coordinates multidisciplinary care in the integrated care delivery service models
- Participates in interdepartmental, service area and regional meetings, committees, and task force groups to develop and operationalize programs and processes to achieve strategic objectives
- Works with Human Resources staff to recruit and hire staff; coordinates comprehensive orientation of new staff, and completes annual performance evaluations, competencies, etc
- Collaborates with Health Plan leaders to establish performance goals and provides counseling, coaching, feedback, recognition, training and development to staff
- Directs and leads patient safety and workplace safety initiatives for the department(s)
- Ensures compliance with all applicable regulatory rules, policies, and EH&S requirements
- Directs and leads customer service, service recovery, and MPS initiatives
- Assists with budget development and is responsible for payroll and non-payroll targets and variances
- Supports, co-leads, and champions UBT work in and across the department(s)
- Responsible for process improvement, including but not limited to the following: efficiencies in the workflow (reducing waste, skills/role maximization, workflow revisions)
- Collaborates with Materials Management to set supply PAR levels and acquire preferred formulary products, when feasible
- Reduction or avoidance of non-contract items, where appropriate
- Responsible for facility and equipment within the clinical departments and associated building spaces
- Reports and escalates work orders exceeding service level agreement
- Partners with regional and service area space planning committees and teams
- Manages space in the clinical areas to ensure appropriate assignment and utilization
- Monitors and validates workflows in KPHC and other related electronic health record systems
- Supports documentation and upgrade initiatives, and address issues with direct reports and staff, as needed.
Newborn Care Nurse/Lactation Consultant
Kaiser Permanente Mid-Atlantic
01.2017 - 01.2019
Staff Nurse – Mother/Baby Unit
Saint Agnes Medical Center
12.2009 - 12.2016
Senior Nurse Manager, Case Management
African American Health Program
09.2005 - 07.2016
- Case management and home visitation of high-risk maternity clientele and infants
- Collaboration with Healthy Families of Montgomery County
- Collaboration with the Nurse Family Partnership of Montgomery County
- Referral to Community health and support services based on insurance plans
- Marketing of the infant mortality program to increase client enrollment
- Curriculum development for childbirth and breastfeeding education classes
- Prepare birth outcome reports for the County and State
- Maintain a breast pump loan program through contract with Medela
- Attend coalition meetings in the County which focus on infant mortality, FIMR.
Staff Nurse – Mother/Baby Unit
Maryland General Hospital
10.2006 - 07.2008
Staff Nurse – Labor and Delivery
MedStar Harbor Hospital Center
- 09.2005
Staff Nurse – Mother/Baby Unit
King Edwards VII Memorial Hospital
04.2002 - 01.2003
Staff Nurse Neurology/Surgery Unit
University of Maryland Medical Center
01.2001 - 03.2002
Education
Doctor of Nursing Practice - Health Care Systems Leadership
Chamberlain University
09.2025
Master of Nursing - Education
Walden University
12.2012
Master of Public Health - Maternal Child Health
Loma Linda University
06.2001
Bachelor of Science - Nursing
Andrews University
12.1998
Skills
- Organizational and communication skills
- Vision-focused
- Hiring, training, managing, and evaluating staff
- Planning and implementing strategies
- Mission Driven
- Ability to handle patient care issues
Certifications And Licensure
- Registered Nurse, Maryland State Board of Nursing 2001
- Registered Nurse, District of Columbia Board of Nursing 2012
- International Board-Certified Lactation Consultant 2014
- CPS/BLS Certification 2023
- AHC Lean Six Sigma White Belt Certification 2022
- AHC Lean Six Sigma Green Belt Certification 2022
Honors And Recognition
- People Pulse High-Performing Manager Award, KP MAS 2021
- People Pulse High-Performing Manager Award, KP MAS 2020
- The Daily Record: Nurse of the Year, Kaiser Permanente, MAS 2020
- The Daisy Award for Extraordinary Nurses, KP MAS 2019
Timeline
Newborn Care Nurse/Lactation Consultant
Kaiser Permanente, MAS
09.2022 - Current
Director of Women and Infant’s Services
AHC White Oak Medical Center
03.2022 - Current
Clinical Operations Manager
Kaiser Permanente, MAS
03.2021 - 03.2022
Regional Clinical Operations Manager
Kaiser Permanente, MAS
01.2019 - 03.2021
Newborn Care Nurse/Lactation Consultant
Kaiser Permanente Mid-Atlantic
01.2017 - 01.2019
Staff Nurse – Mother/Baby Unit
Saint Agnes Medical Center
12.2009 - 12.2016
Staff Nurse – Mother/Baby Unit
Maryland General Hospital
10.2006 - 07.2008
Senior Nurse Manager, Case Management
African American Health Program
09.2005 - 07.2016
Staff Nurse – Mother/Baby Unit
King Edwards VII Memorial Hospital
04.2002 - 01.2003
Staff Nurse Neurology/Surgery Unit
University of Maryland Medical Center
01.2001 - 03.2002
Staff Nurse – Labor and Delivery
MedStar Harbor Hospital Center
- 09.2005
Doctor of Nursing Practice - Health Care Systems Leadership
Chamberlain University
Master of Nursing - Education
Walden University
Master of Public Health - Maternal Child Health
Loma Linda University
Bachelor of Science - Nursing
Andrews University
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