Niamur Nishat
Tampa,FL
Summary
I am a committed individual seeking a position in serving the public. I have extensive experience as a retailer especially working towards needs and satisfaction. With diverse experience in communicating with customers and associates from diverse backgrounds, I can communicate effectively and efficiently. I am dedicated to developing my skills further and pursuing a career that involves working with my interpersonal skills. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to Problem Solving and Customer Oriented. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through my work performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
POS MANAGER
Boost Mobile (NB Net Solutions)
03.2020 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Deicing Tech (Seasonal)
Aeromag 2000 JFk
09.2017 - 01.2023
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Addressed routine equipment maintenance according to established schedule.
- Liaised with internal departments to optimize productivity and efficiency.
- Managed maintenance activities, supervised staff and inspected equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Worked with diverse types of weather and ground conditions.
- Completed job reports and logs immediately following service calls.
- Maintained compliance with regulatory standards and safety requirements.
- Drafted preventive maintenance schedule to support equipment longevity.
Flight Management Officer
Swissport USA International, JFK
04.2018 - 03.2020
- Working with other departments to ensure that planes are properly maintained and that company policies are followed at all times
- Ensuring that appropriate procedures are followed during all phases of flight operations
- This includes preflight planning, in-flight management, post-flight analysis, and accident investigation
- Supervising flight crews to ensure they are fully trained in all aspects of their job
- Overseeing the training of new employees to ensure that they are prepared for their position.
- Conducted surveillance to detect suspicious activity.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Trained new employees on proper protocols and customer service standards.
- Coordinated operations with other emergency service groups.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Wrote detailed narrative reports for use in investigations.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06.2018
Associates - Computer Systems
LaGuardia Community College of The City University of New York
Long Island City, NY2020
Skills
- Customer Centric
- Active listening skills
- Achieving goals
- Secure Credit card transactions
- Retail Sales
- POS system management
- Vendor Management
- Creative problem solver
- Motivated team player
- Develop employee relations
- Technical Skills
- JIRA, Confluence, Asana, Carry, Fresh Service, ServiceNow, JAMF, Advanced SQL, Procurement, Advanced
- Excel, Outlook (365), Better Cloud, Backupify, AWS, G-Suite, Exchange, G-Cloud, Tableau, Zendesk,
- OKTA, DUO
- Issue and Conflict Resolution
- Strategic Planning
- Reconciling Cash Drawers
- Scheduling and Coordinating
- Brand Management
- Overseeing Employees
- Administration and Reporting
- Team Leadership
- Business Analysis
- Customer Relationship Management
- Managing Revenue Projections
- Managing Terminations
- Managing Pro Shops
- Account Management and Updating
- Theatrical Productions
- Key Performance Indicators (KPI)
- Managing Cash Register
- Job Assignments
- Managing Defaults
- Staff Management
- Negotiation
- Managing Routines
- Employee Training
- Time Management
- Managing Laborers
- Technical Proficiency
- Managing Files and Records
- Managing Scenes
- Managed Care
- Timelines and Milestones
- Verbal and Written Communication
- Managing Employee Relations
- Supplier Relations
- Product Management and Branding
- Maintenance and Repair Management
- Finance and Accounting Operations
- Managing Multiple Tasks
- Configuration and Management
- Invoice Reconciliation
- Productivity Performance
- Managing Props
- Managing Operations and Efficiency
- Project Management
- Complex Problem-Solving
- Lead Generation
- Setup Networking
- Troubleshoot Computers and Devices
- Remote IT help desk
- Data Analysis
- Fraud Prevention
- Managing Flights
- Managing Boarding Process
- Managing Departure and Arrival
- Managing Ground Services
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 30 in the development of the Business.
- Supervised team of 17 staff members.
Certification
- Certified IT Support, Google.
- Google – G-Suite Admin
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
POS MANAGER
Boost Mobile (NB Net Solutions)
03.2020 - Current
Flight Management Officer
Swissport USA International, JFK
04.2018 - 03.2020
Deicing Tech (Seasonal)
Aeromag 2000 JFk
09.2017 - 01.2023
High School Diploma -
Newtown High School
Associates - Computer Systems
LaGuardia Community College of The City University of New York
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