Nian D Lun
Indianapolis,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Passionate and optimistic customer service representative with over 4 years of professional experience assisting customers in solving complex issues.
Overview
7
7
years of professional experience
Work History
Learning Ambassador
Fulfillment Center
10.2021 - Current
- Trained in Crets, Problem Solve, Mobile Problem Solve, ADS (Advanced Detection Sideline, Bigs, Exception & ILS, Add-in, etc
- Greeted new hires warmly and pleasantly answered inquiries.
- Self-motivated, with strong sense of personal responsibility.
- Maintained safety practices and quality controls.
- Coach over 50 new hires in Crets Processing and quality updates.
Order Fulfillment Associate
Amazon-IND4
08.2021 - 09.2021
- Trained in Picking and Stowing
- Operated PIT professionally and safely
- Trained over 20 associates on basic and advanced shipment procedures.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Noted unsafe components inside packages and discussed concerns with supervisors.
Viet Hua Food Market
Store Lead
02.2018 - 09.2020
- Got promoted as store lead Manager
- Trained over 20 new cashiers every year
- Assisted in recruiting, hiring and training of team members.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Education
No Degree - Nursing
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2025
High School Diploma -
Perry Meridian High School
Indianapolis, IN05.2018
Skills
- Critical Thinking
- Work Prioritization
- Equipment Operation
- Goal-oriented
- Proficient in Microsoft Office
- Multilingual (English, Burmese, Chin)
- Problem Solving
- Customer Service
- Peer Mentoring
- Time Management
Timeline
Learning Ambassador
Fulfillment Center
10.2021 - Current
Order Fulfillment Associate
Amazon-IND4
08.2021 - 09.2021
Viet Hua Food Market
Store Lead
02.2018 - 09.2020
No Degree - Nursing
Indiana University - Purdue University Indianapolis
High School Diploma -
Perry Meridian High School
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