Niang Lam
San Diego,CA
Summary
Results-oriented professional known for delivering high-impact solutions through analytical thinking and creativity in fast-paced environments. Proven track record in enhancing customer satisfaction by providing exceptional service and effectively addressing concerns. Strong interpersonal skills enable effective communication and collaboration across diverse teams. Eager to leverage time management and organizational abilities in an entry-level role that fosters both personal growth and company success.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Pinnacle Financial Partners
Suwanee, Georgia
04.2025 - Current
- Facilitated resolution of client issues through effective communication and support.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Monitored financial market trends to provide timely and relevant financial advice to clients.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Leveraged banking technology platforms to streamline operations and enhance the client experience.
Personal Banker
Fifth Third Bank
Alpharetta, GA
07.2022 - 04.2025
- Perform telephone outreach calls to clients to suggest additional bank products and services.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Adhered to Bancorp's Code of Business Conduct and Ethics policy, and federal regulations.
- Exceed the target monthly referral goal, which generated over 4 million dollars in revenue for Fifth Third Bank in a year.
- Run a book of business queries to identify clients who qualify for current sales and promotions.
- Utilize branch reporting to ensure branch documents are in compliance with company policy, and review sales performance.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Sales Associate
Target
Snellville, GA
06.2022 - 02.2023
- Offer every customer immediate and targeted attention to meet needs and promote Red Card Visa Credit/Debit Card, Target Mobile App, and Target Circle Rewards.
- Utilized product knowledge to assist customers in finding the right product to fit their needs.
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
- Met or exceeded sales goals by promoting Target products and services during customer interactions.
- Leaned how to be a cashier, sales floor team member, operator, brand member, and stock room team member. to provide coverage and keep store operation.
Education
Bachelor of Science - Interactive Design
Kennesaw State University
Kennesaw, GA05-2025
Skills
- Organization
Active Listening
Detailed Oriented - Customer Service
- Problem Solving
- Risk management
- Project management
- Document handling
- Scheduling
- Software knowledge
- Cross-Selling
- Customer Outreach
- Critical Thinking
- Deepening Customer Relationships
Accomplishments
President's List
Timeline
Relationship Banker
Pinnacle Financial Partners
04.2025 - Current
Personal Banker
Fifth Third Bank
07.2022 - 04.2025
Sales Associate
Target
06.2022 - 02.2023
Bachelor of Science - Interactive Design
Kennesaw State University