NIANI ELLIS
Detroit,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Underwriter
UWM
12.2022 - Current
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Approved or denied over 20 loans monthly based on established criteria and underwriting guidelines.
Site Supervisor
BLACKSTONE SECURITY
01.2022 - 01.2023
- Promoted culture of safety awareness with ongoing education and communication.
- Worked with personnel and managers to meet strict timelines.
- Provided regular updates to management and clients for transparency.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Responsible for a team of 10-21 people overseeing work sites.
Security Officer
ALLIED UNIVERSAL
03.2021 - 12.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained 10+ detailed reports of daily activities, incidents, and irregularities for management review.
Education
High School Diploma -
CASS TECHNICAL HIGH SCHOOL
Detroit, MI06.2015
Associate of Arts - Liberal Arts
Wayne County Community College
Detroit, MI06.2015
Skills
- Analyzing data
- Documentation review
- Quality assurance
- Critical thinking
- Active listening
- Conflict resolution
Timeline
Underwriter
UWM
12.2022 - Current
Site Supervisor
BLACKSTONE SECURITY
01.2022 - 01.2023
Security Officer
ALLIED UNIVERSAL
03.2021 - 12.2022
High School Diploma -
CASS TECHNICAL HIGH SCHOOL
Associate of Arts - Liberal Arts
Wayne County Community College
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