NIARA HUBBARD
Houston,TX
Summary
Server with 4 years of experience in the hospitality industry, adept at enhancing guest satisfaction and driving business growth through strategic upselling and personalized service. Demonstrates expertise in time management, client satisfaction, and conflict resolution, consistently exceeding sales targets by leveraging comprehensive food service knowledge. Passionate about creating exceptional dining experiences and eager to contribute to a dynamic team environment while pursuing a future in customer success.
Overview
5
5
years of professional experience
Work History
Lead Esthetician
Heyday
Houston, TX
07.2023 - Current
- Trained new employees on proper procedures for providing skincare services.
- Participated in continuing education classes related to esthetics techniques and technology.
- Developed customized treatment plans based on individual client needs.
- Assisted with marketing campaigns to promote services offered by the spa
Fine Dining Waitress
The Post Oak Hotel
, TX
12.2021 - 06.2023
- Trained in luxury service protocols including table side etiquette, guest recognition,and personalized service for VIP clientele
- Maintained deep knowledge of spirits, craft cocktails, and high end wines to confidently upsell premium selections
- Leveraged extensive food knowledge to consistently promote specialty cocktails items, and desserts to increase overall sales by 12% and exceed targets.
WAX SPECIALIST
European Wax Center
09.2020 - 07.2021
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Informed guests of appropriate products available to increase retail sales by 9% each quarter.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Kept detailed records of guest information and services provided to increase guest retention by 4%.
Education
BACHELOR OF ARTS - PSYCHOLOGY
University of Houston
Houston, TXLICENSED ESTHETICIAN - ESTHETICS/COSMETICS
Houston Training Schools
Houston, TXSkills
- Customer Service
- Business Growth
- Client Satisfaction
- Time Management
- Sales
- Food Service
- Conflict Resolution
Timeline
Lead Esthetician
Heyday
07.2023 - Current
Fine Dining Waitress
The Post Oak Hotel
12.2021 - 06.2023
WAX SPECIALIST
European Wax Center
09.2020 - 07.2021
BACHELOR OF ARTS - PSYCHOLOGY
University of Houston
LICENSED ESTHETICIAN - ESTHETICS/COSMETICS
Houston Training Schools