Niara Smith
Las Vegas,NV
Summary
Dynamic and results-oriented professional with a proven track record at Charter Spectrum and Skyline Solution. Excelled in enhancing customer satisfaction and loyalty through exceptional service and problem-solving abilities. Skilled in account management and negotiation, consistently exceeding sales targets. Expertise in customer service and technical support, driving business growth and client retention.
Overview
7
7
years of professional experience
Work History
Retention Specialist
Charter Spectrum
04.2020 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Account Executive
Skyline Solution
01.2018 - 04.2020
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Education
Bachelor of Science - Business Adminstration
Benedict College
Columbia, SC05-2023
Skills
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Call Center Operations
- Administrative Support
- Technical Support
- Quality Control
- Account updating
- Spreadsheets
- Account Management
Timeline
Retention Specialist
Charter Spectrum
04.2020 - Current
Account Executive
Skyline Solution
01.2018 - 04.2020
Bachelor of Science - Business Adminstration
Benedict College
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