Niasia Cruz
Bronx
Summary
Dynamic and motivated retail professional with a proven record of generating and building relationships, and managing projects from concept to completion.Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions, to achieve exceptional outcomes. Background includes customer relationship building and selling products and services to diverse levels of customers to increase and exceed company goals.
Overview
8
8
years of professional experience
Work History
Sales Consultant/Senior Operations Associate
Hermes
New York, NY
01.2020 - 04.2023
- Consistently provided high levels of service to clients within the Hermes standard of service by a promptly and friendly greeting, offering to assist and answer questions, and providing assistance with wrapping and packaging at point of sale.
- Supported the sales team with the selling process by hanging merchandise, returning merchandise to the floor, retrieving stock, and physically preparing the stock room.
- Organized and prioritized workstations and selling floors to support the sales effort by ensuring all items such as bags, boxes, notecards, ribbons, POS stations, etc. are stocked at all times, and maintained selling floor merchandising standards by straightening, filing in, etc.
- Provided assistance as needed in stockroom operations by supporting all areas of merchandise flow including replenishment, physical EAS tagging, ticketing, etc., and provided assistance as needed in physical inventory preparation.
- Supported the After Sales area as needed by logging in repairs, contacting clients, and maintaining active records.
- Recorded accurate and detailed CRM files that provided meaningful detail of purchase history and sales analysis.
- Answered phones in a timely manner and exhibited friendly and appropriate customer service.
- Facilitated work processes for special projects, product promotions and company campaigns.
- Maintained positive working relationship with fellow staff and management.
Sales Supervisor
PAPYRUS RETAIL INC
01.2016 - 01.2021
- Maintained an awareness of selling strategies and product information throughout the store to maximize company and store sales.,Communicated customer feedback to the store management team concerning policies and/or product request, problems and suggestions,
- Actively engaged customers with product selections and processed all customer orders and returns
- Participates in store meetings and training sessions to model excellent customer service and achieve profitability
- Maintained all store displays and upright/shelf in between customer interactions
- Promoted a strong sense of teamwork by working together safely, effectively, respectively with all sales associates and members of management.
- Secured one of the company's largest corporate accounts with $30,000 in sales
- Attained ranking as 2nd highest producer within the department for 3 years in a row
- Recognized for supporting all efforts and initiatives across all business channels to successfully increase and maximize store and company sales growth.
KEY HOLDER
- C’EST BEAU
New York, NY
01.2019 - 01.2020
- Trained and supervise a staff of up to 15 Sales consultants to develop and maintain store revenue, team customer service skills, product knowledge, and all areas of store operations.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Planned, prepared, and devised work schedules, according to budgets and workloads
- Observed and evaluated workers' performance to ensure adherence to company policies.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with the regional brand district manager.
- Facilitated and developed lasting relationships with clients to increase client retention and brand loyalty, resulting in repeat business.
- Accomplished sales goals by engaging customers, delivering top-notch service, and promoting special items.
- Asked open-ended questions to learn about customers' needs and offers product selections.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Captured customer information to maximize future clienteling opportunities.
DEPARTMENT LEAD -HOLLISTER
High School Diploma
New York, NY
01.2015 - 01.2016
- Generated the sale of women's and men's contemporary high- end apparel to both international and local customers within the fla location in NYC
- Lead a team of 8 sales associates through3 operational tasks and procedures, ensuring that all opening and closing routines were completed
- Develop and trained sales associates on company best practices, promotional merchandising and all other store related projects
- Support and maintain store sales and service goals and standards as communicated by the Store Manager
- Maintain an awareness for all market trends and available resources to maximize and increase store sales
- Achieved 98% operational excellence 5 months in a row to finish #1 in the NY Market
- Honored for high sales within a particular line with specialized training
- Received Employee of the month award for surpassing customer service expectations 4 months straight
Education
High School Diploma -
Luis Negron Lopez
Sabana Grande, P.R.2014
Skills
- Safety Procedures
- Training & Development
- Team Management
- Conflict Resolution
- Fluent in Spanish
- Organizational Skills
- Planning & Organizing
- Critical Thinking
- Customer Service
- Data Management
- Relationship Building
- Quantitative Skills
- Receiving Policies and Procedures
- Interpersonal and Written Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Consultant/Senior Operations Associate
Hermes
01.2020 - 04.2023
KEY HOLDER
- C’EST BEAU
01.2019 - 01.2020
Sales Supervisor
PAPYRUS RETAIL INC
01.2016 - 01.2021
DEPARTMENT LEAD -HOLLISTER
High School Diploma
01.2015 - 01.2016
High School Diploma -
Luis Negron Lopez
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