Niatzschely Telemaque
Brockton,MA
Summary
. Skilled in customer service and HIPAA compliance, with a track record of improving guest experiences and streamlining operations. Cultivates strong customer relationship.
. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
.Developed key skills in clinical setting, including precision in specimen collection and patient interaction. Looking to transition into new field, bringing strong organizational and communication abilities. Ready to contribute to team-oriented environment and apply transferrable skills effectively.
Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.
.Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Shift Manager
Wendys International Llc
02.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
L'ambados
09.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Hebrew Senior Care
08.2019 - 01.2020
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Medical Assistant
Stepful
Manhattan, NY01-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Venipuncture
- Blood collection techniques
- Patient preparation
- Specimen labeling procedures
- Strong work ethic
- Excellent team player
Accomplishments
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Recognized for going above and beyond the call of duty.
Languages
English
Native or Bilingual
creole
Full Professional
Timeline
Server
L'ambados
09.2022 - 01.2024
Server
Hebrew Senior Care
08.2019 - 01.2020
Shift Manager
Wendys International Llc
02.2019 - Current
Associate of Applied Science - Medical Assistant
Stepful
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- OSHA Certified
- Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association (NHA).
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementPaid sick leaveHealthcare benefitsPaid time offQuote
The best way out is always through.
Robert Frost
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