Programming
Nic Sobere Yu
Montgomery,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Technical Expert-Genius Bar
Apple Inc.
The Woodlands, TX
08.2017 - Current
- Deliver outstanding customer experiences within the Apple ecosystem, earning 400+ positive reviews
- Foster brand trust with a 95% repair success rate and efficient support, averaging 4 appointments per hour, surpassing the store average of 2.8
- Collaborate cross-functionally to develop training strategies, streamline workflows, build rapport with customers, and optimize troubleshooting.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Configured and tested new software and hardware.
Barista
Howard Hughes Hospitality
The Woodlands
05.2016 - 01.2017
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Starbucks Corporation
Conroe
08.2014 - 01.2016
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Computer Networking -
Google Career Certification
05.2023 - 07.2023
Technical Support Fundamentals -
Google Career Certification
04.2023 - 05.2023
Associates of Science -
Lone Star College System
Houston, TX 08.2018 - 12.2021
Skills
Technical issues analysis
Software diagnosis
Technical documents comprehension
Staff education and training
Desktop support
Application support
TCP/IP
G-Suite
Planning and Coordination
Critical Thinking
Self-Motivated
Interpersonal Communication
Excellent Communication
Written Communication
References
Available upon request
Certification
Licensed Tier 3 Support - Current
Interests
Computer Trends
System Integration/Building
Health Care Science and Medical Journals
Timeline
Computer Networking -
Google Career Certification
05.2023 - 07.2023
Technical Support Fundamentals -
Google Career Certification
04.2023 - 05.2023
Certified Technical Expert, Apple Inc. - Current
04-2023
Licensed Tier 3 Support - Current
04-2020
Associates of Science -
Lone Star College System
08.2018 - 12.2021
Technical Expert-Genius Bar
Apple Inc.
08.2017 - Current
Barista
Howard Hughes Hospitality
05.2016 - 01.2017
Barista
Starbucks Corporation
08.2014 - 01.2016