Summary
Overview
Work History
Education
Skills
References
Certification
Interests
Timeline
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Nic Sobere Yu

Nic Sobere Yu

Montgomery,TX

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Technical Expert-Genius Bar

Apple Inc.
The Woodlands, TX
08.2017 - Current
  • Deliver outstanding customer experiences within the Apple ecosystem, earning 400+ positive reviews
  • Foster brand trust with a 95% repair success rate and efficient support, averaging 4 appointments per hour, surpassing the store average of 2.8
  • Collaborate cross-functionally to develop training strategies, streamline workflows, build rapport with customers, and optimize troubleshooting.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Offered assistance in implementing and developing training programs.
  • Configured and tested new software and hardware.

Barista

Howard Hughes Hospitality
The Woodlands
05.2016 - 01.2017
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Starbucks Corporation
Conroe
08.2014 - 01.2016
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Computer Networking -

Google Career Certification
05.2023 - 07.2023

Technical Support Fundamentals -

Google Career Certification
04.2023 - 05.2023

Associates of Science -

Lone Star College System
Houston, TX
08.2018 - 12.2021

Skills

    Technical issues analysis

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References

Available upon request

Certification

Licensed Tier 3 Support - Current

Interests

Programming

Computer Trends

System Integration/Building

Health Care Science and Medical Journals

Timeline

Computer Networking -

Google Career Certification
05.2023 - 07.2023

Technical Support Fundamentals -

Google Career Certification
04.2023 - 05.2023

Certified Technical Expert, Apple Inc. - Current

04-2023

Licensed Tier 3 Support - Current

04-2020

Associates of Science -

Lone Star College System
08.2018 - 12.2021

Technical Expert-Genius Bar

Apple Inc.
08.2017 - Current

Barista

Howard Hughes Hospitality
05.2016 - 01.2017

Barista

Starbucks Corporation
08.2014 - 01.2016

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Nic Sobere Yu