Jean Taylor
Las Vegas,NV
Summary
Well-regarded Improvement Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify client needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Improvement Advisor
Comagine Health
07.2022 - Current
- Proven track record of managing projects and processes
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Develop new processes and workflows
- Develop and oversee implementation of interventions and delivery of technical assistance; set expectations, assign tasks, create presentations, and as appropriate execute assigned tasks and/or phases of project plan
- Manage quality improvement projects to achieve outcomes set forth in contract scope of work
- Lead or contribute to development and maintenance of quality improvement templates, tools, and other materials
Consulting
Self-employed
05.2016 - Current
- Facilitate coaching and consulting using technology tools.
- Assist in creation of syndicated and consulting proposals.
- Mentored junior level consulting staff to develop skill sets.
- Streamline project management processes for increased efficiency and timely delivery of consulting services.
- Experienced in qualitative research methods, including focus groups, in-depth interviews, and data analysis/extraction
- Assist vulnerable communities with navigating the healthcare system
- Provide training, coaching, and mentoring to youth interested in healthcare
- Identify and deliver service improvement activity using process improvement methodologies
Program Manager
Comagine Health
09.2023 - 03.2024
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Ensured execution on contracts and grants that funded its implementation with quality, on time, and within budget
- Developed process improvement workflows, standard work documents, memorandum of understanding, and business associate agreements
- Performed quality assurance and provided oversight to all operational activities related to data entry within the technology platform
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
Research Project Coordinator
Southern Nevada Health District
12.2020 - 06.2022
- Coordinated research activities and project management across teams
- Maintained comprehensive documentation of project activities to ensure compliance with ethical guidelines and institutional requirements.
- Identified areas for improvement within existing research protocols, resulting in enhanced overall project outcomes.
- Supported principal investigators in manuscript preparation, contributing significantly to the publication of multiple peer-reviewed articles.
- Developed detailed reports summarizing key findings from completed projects for presentation at academic conferences.
- Managed multiple research projects simultaneously, ensuring all deadlines were met without compromising quality.
- Managed public health forums/programs in the community through collaboration with community partners and members
- Kept projects on schedule by managing deadlines and adjusting workflows.
Operations Manager
Bank of America
06.2007 - 12.2015
- Oversaw daily activities and ensured adherence to procedures and regulatory requirements (e.g transaction research)
- Led and directed the work of others and ensured staffing levels and capacity were appropriate to meet production requirements
- Ensured day-to-day service activities and service comply with standards for customer and operational excellence
- Provided coaching to associates to be efficient and in compliance with established policies and procedures in customer service and engagement, transaction accuracy, and operational procedures
- Identified risks, prioritized areas of focus, and educated associates on ways to create action plans and mitigate risks.
Education
Ph.D. - Public Health, Global and Environmental Health
University of Nevada, Las Vegas
Las Vegas, NV05.2026
Master of Public Health - Epidemiology & Biostatistics
A.T. Still University
Phoenix, AZ05.2022
Bachelor of Science - Integrated Health Science & Kinesiology
University of Nevada, Las Vegas
Las Vegas, NV05.2019
Skills
- Relationship Building
- Quality Improvement
- Lean Six Sigma
- Presentations and Public Speaking
- Cross-functional Collaboration
- Workflow Optimization
- Program Leadership
- Critical Thinking
- Data Analysis
- MacOS
- Microsoft Office Suite
- Canva
- CRM
- Visio
- SAS
Certification
- Lean Six Sigma Yellow Belt, StonePath Business Solutions, 3/2024
- Human Centered Design Practitioner, LUMA Institute, 2/2024
- Open School Basic Certificate in Quality and Safety, Institute for Healthcare Improvement, 3/2023
- Graduate Certificate in Infection Prevention, University of Nevada, Las Vegas, 12/2022
- CITI IRB – Human Subjects and Social Behavior Education, 09/2022
Timeline
Program Manager
Comagine Health
09.2023 - 03.2024
Improvement Advisor
Comagine Health
07.2022 - Current
Research Project Coordinator
Southern Nevada Health District
12.2020 - 06.2022
Consulting
Self-employed
05.2016 - Current
Operations Manager
Bank of America
06.2007 - 12.2015
Ph.D. - Public Health, Global and Environmental Health
University of Nevada, Las Vegas
Master of Public Health - Epidemiology & Biostatistics
A.T. Still University
Bachelor of Science - Integrated Health Science & Kinesiology
University of Nevada, Las Vegas
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