Mara Hooper
Estacada,OR
Summary
Self-motivated and dependable while achieving performance goals with minimal supervision. Demonstrated the ability to complete tasks accurately and on time despite interruptions and competing demands. Result-oriented and encourage empowerment for frontline staff. A talent for change management and strategic planning to engage all stakeholders in collaboration to make effective, sustainable change and implementation of clinical initiatives. Strong knowledge of KP's improvement approach to meeting format and process to be successful in making sustainable change. Proven history of fostering teams in collaboration and advocating for continuous learning and professional development. Striving for self development and adapting and learning from change, challenges and feedback.
Overview
9
9
years of professional experience
Work History
Improvement Advisor
Kaiser Permanente
Portland, United States
01.2015 - 09.2023
- Provide coaching, mentoring, training and guidance to co-leads in performance improvement projects, activities that align with overall goals, team engagement and PI tools.
- Coach and mentor one on one, or in groups with staff, managers, directors and senior leaders on how to engage, empower and lead in effective process improvement, rigorous use of data, and sustainable change.
- Teach the importance of the Labor/Management Partnership and to utilize KP model for improvement as KP's improvement approach.
- Coach teams on how to make their projects most effective to bring change and align with strategic goals bargained through the Labor/Management Partnership.
- Labor/Management Partnership training in UBT classes for co-leads, including ad hoc specific training at all levels of staff and leadership.
- Help develop and participate in UBT fairs annually.
- Worked with 62 individual teams across diverse disciplinaries, such as EVS, lab, pharmacy, primary and specialty care in culture shift using change management and facilitation skills to align with care delivery, clinical initiatives and strategic goals.
- Mentor local improvement advisors.
- Status reporting on teams PI projects and barriers to leadership team.
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Responded to concerns with definitive and insightful answers.
- Helped resolve problems by addressing analytically and strategically.
- Created and executed successful strategies to facilitate collaboration between stakeholders.
Education
Certification - Lean Six Sigma Black Belt
Villanova University
Villanova, PA07.2023
Associate of Applied Science - Healthcare Management Focus
Eastern Gateway Community College
Steubenville, OH03.2022
Certification - Project Management
Kaiser Permanente School of Allied Health
Portland, OR04.2017
Green Belt Certification - Process Improvement Concepts And Tools
KP Institute
Long Beach, CA11.2015
Nationally Certified Pharmacy Technician - Pharmacy
Apollo College
Portland, OR07.2009
Skills
- Team collaboration, critical thinking, and decisive
- Organize and lead events such as community dinners for the homeless
- Outreach to businesses and individuals for charitable contributions, both in money and services for events to help children and homeless in our community
- Strategic decision making and conflict resolution
- Strong communication skills and leadership
- Change Management, workflow improvements and process optimization
- MS tools such as Excel, Word, Teams and Power Point Minitab and Google Docs
- Training and Development and able to facilitate meetings and trainings by creating Power Point slide decks
Timeline
Improvement Advisor
Kaiser Permanente
01.2015 - 09.2023
Certification - Lean Six Sigma Black Belt
Villanova University
Associate of Applied Science - Healthcare Management Focus
Eastern Gateway Community College
Certification - Project Management
Kaiser Permanente School of Allied Health
Green Belt Certification - Process Improvement Concepts And Tools
KP Institute
Nationally Certified Pharmacy Technician - Pharmacy
Apollo College