Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
nicaise timkimbong

nicaise timkimbong

Minsk

Summary

customer service expert from IDT Technologies, adept in complaint handling and fostering customer focus. Excelled in streamlining processes, enhancing satisfaction, and mentoring new staff. Demonstrates exceptional negotiation skills and a commitment to service excellence, achieving significant improvements in customer support and call center efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Operator

IDT Technologies
03.2023 - Current
  • Partnered with other departments to facilitate seamless issue escalation when necessary.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Streamlined call handling processes for increased efficiency and reduced wait times.

Customer Service

Dekap LAH SA
02.2022 - 10.2022
  • Welcomed and greeted guests and delivered outstanding customer service.
  • Provided exceptional customer service by addressing client inquiries promptly and accurately.
  • Achieved consistent customer service excellence, maintaining positive attitude under pressure.
  • Trained newly hired employees on routine tasks and customer service.

Sectary

K-ELECTRO
06.2021 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Cashier

Ntarinkon Credit Union
08.2020 - 01.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Education

Bachelor - Banking And Finance

ICT UNIVERSITY
Yaounde, Cameroon
07.2021

GCE Advanced Level Certificate - Economics

Queens Way International College
Yaounde, Cameroon
07.2018

Skills

  • Call center experience
  • Product knowledge
  • Customer focus
  • Complaint handling
  • Negotiation
  • Customer service
  • Call center customer service
  • Customer support
  • Communicating with clients
  • Data entry

Languages

English
Advanced (C1)
French
Advanced (C1)
Russian
Intermediate (B1)

Timeline

Customer Service Operator

IDT Technologies
03.2023 - Current

Customer Service

Dekap LAH SA
02.2022 - 10.2022

Sectary

K-ELECTRO
06.2021 - 04.2022

Customer Service Cashier

Ntarinkon Credit Union
08.2020 - 01.2021

Bachelor - Banking And Finance

ICT UNIVERSITY

GCE Advanced Level Certificate - Economics

Queens Way International College

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nicaise timkimbong