Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicara Johnson

Irving,TX

Summary

Proven track record in enhancing customer satisfaction at Amazon through exceptional service and problem-solving skills. Expert in HIPAA compliance and healthcare coding, demonstrated at Good Samaritan by improving health monitoring accuracy. Skilled in multitasking and critical thinking, ensuring high-quality outcomes in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Caregiver

Good Samaritan
01.2023 - Current
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Customer Service

Amazon
07.2023 - 06.2024
  • Utilized exceptional customer service skills to satisfy all needs.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Developed customer service processes to improve customer satisfaction.

Machine Operator

Americas Beverage
05.2021 - 01.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.

Education

No Degree - Medical Billing & Coding Specialist

Purpose Education
07.2024

No Degree - Business Administration

Everest College
05.2016

Skills

  • Attention to Detail
  • Customer Service
  • HIPAA Compliance
  • Verbal and written communication skills
  • Problem-Solving
  • Insurance coding (ICD-9 and CPT)
  • ICD-10 Coding
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Healthcare Common Procedure Coding System HCPCS
  • HCPCS Coding Guidelines
  • Decision-Making

Certification

Medical Billing & Coding Specialist

Languages

English
Full Professional

Timeline

Customer Service

Amazon
07.2023 - 06.2024

Caregiver

Good Samaritan
01.2023 - Current

Machine Operator

Americas Beverage
05.2021 - 01.2023

No Degree - Medical Billing & Coding Specialist

Purpose Education

No Degree - Business Administration

Everest College

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