Nicaury Ramirez Gil

Elizabeth,NJ

Summary

Dedicated and empathetic professional with extensive experience in premium guest services and specialized education. Proven ability to thrive in fast-paced, customer-focused environments while maintaining a high level of professionalism and care. Expert at resolving complex concerns and providing accurate information to ensure a positive service experience.

Overview

Certification

Work History

Guest Service & Sales Concierge

Hotel Dreams Royal Beach

Served as the primary point of contact for international guests, ensuring a premium experience through expert information and issue resolution.
Resolved guest complaints with professional poise to maintain high levels of customer satisfaction.
Managed inquiries and fulfilled special requests across multiple communication channels.

Guest Service Agent

Catalonia Resorts

Provided high-level hospitality in a fast-paced resort environment, coordinating check-in/out and administrative tasks.
Collaborated with diverse departments to ensure seamless service delivery and guest comfort.

Assistant Teacher

Blue Academy & IKIDZ

Maintained daily communication with families regarding progress and sensitive information, ensuring a positive and professional relationship.
Supported mental and social development through structured activities and proactive behavior modification.
Collaborated on planning and coordinated activities to improve service quality and safety.

Education

Child Development Associate - CDA

High School Diploma - GED

Skills

Customer Focus: Expert in managing high-volume interactions and providing personalized service
Communication: Bilingual and proficient (C2) in English and Spanish
Problem-Solving: Strong ability to resolve conflicts and handle difficult situations with professional poise

Administrative: Experienced in documentation, scheduling, and multi-departmental coordination
Technical: Proficient with computers and adaptable to new support tools and systems

Certification

Currently pursuing Technical/Administrative Certifications (Cloud Security focus)