Bachelor of Science - Management Information Systems
Sam Houston State University
Huntsville, Texas, TX12-2025
Nicco Whitsey
Houston,TX
Skills
- SQL, HTML, CSS, Microsoft Office, ServiceNow, JIRA, Windows, Linux, and MacOS
- Hardware, software, and network configuration and troubleshooting, Excel, Microsoft Azur
- Professional communication
- Cybersecurity solutions
- Cloud technology solutions
- Wireless technology solutions
Summary
Motivated MIS graduate with hands-on experience in data analysis, technical support, and web tools. Skilled in SQL, Excel, and HTML/CSS, with a solid understanding of how technology supports business needs. Known for being a quick learner, a clear communicator, and someone who enjoys solving problems and helping teams work more efficiently.
Education
Work History
IT Support & Systems Technician
Huntsville Technology Services Group
Huntsville, TX
09.2023 - Current
- Provided technical support for campus and office users by troubleshooting software, hardware, and network connectivity issues.
- Assisted with database tasks, including updating records, verifying data accuracy, and generating basic SQL reports.
- Helped maintain internal websites by editing HTML/CSS layouts and resolving user-reported interface issues.
- Supported system upgrades and inventory management by documenting equipment, user assignments, and configuration details.
- Worked with cross-functional teams to improve IT service request workflows and enhance user satisfaction.
Clients Solutions Executive AT&T HQ Intern
AT&T
05.2023 - 08.2023
- Participated in AT&T’s B2B Sales Development Program focused on business connectivity and technology solutions.
- Completed a 4-month paid training program at the AT&T Discovery District, developing expertise in sales strategy, customer engagement, and solution-based selling.
- Worked directly with business clients to identify needs and deliver integrated solutions in cybersecurity, fiber, wireless, cloud, and IoT.
- Gained hands-on experience in professional communication, lead generation, and relationship management within a corporate environment.
Affiliations
- National Society of Black Engineers
- Investment Club
- Information Technology Student Association
- Ourcalling
Certification
- IT Specialist in Databases
- IT Specialist in HTML & CSS
- IT Specialist in Networking
- Google Data Analytics Certified