Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICCOLE CHAMBERS PMP, PMPO, SSM, RTE

McKinney,TX

Summary

Results-driven Program Manager with over 15 years of extensive experience in leading complex projects across diverse global teams. Proven expertise in Agile transformation, risk assessment, and cross-functional collaboration ensures successful project outcomes and high stakeholder satisfaction. Committed to driving innovation and implementing process improvements, consistently delivering projects on time and within budget while cultivating a collaborative and progressive work environment. A strategic thinker thriving in dynamic settings, adept at aligning project goals with organizational objectives to achieve exceptional results.

Overview

15
15
years of professional experience
4
4
Certification

Work History

Program Manager

Mitel
01.2021 - 01.2025
  • Streamline migration process for newly acquired companies
  • Spearheaded the migration of acquired companies, ensuring seamless integration with existing systems and minimizing downtime.
  • Analyzed project outcomes to prioritize app features, enhancing user experience and aligning with strategic goals.
  • Facilitated cross-functional collaboration with international stakeholders, strengthening communication and project alignment across regions.
  • Implemented process improvements for department workflows, leading to noticeable gains in efficiency and team productivity.
  • Nurtured a team-oriented environment, promoting open communication and collective problem-solving for project challenges.

Senior IT Project Manager/Scrum Master

HealthEquity
01.2016 - 01.2021
  • Manage vendor selection by leading a Steering Committee and working sessions; secured an external vendor to manage both IVR and web payments, affording WageWorks PCI compliance in the process.
  • Delivered enterprise solutions across the Product Application Development portfolio, enhancing operational efficiency and ensuring timely project completions.
  • Streamlined project phases from planning to rollout, optimizing communication with stakeholders and fostering transparency throughout the project lifecycle.
  • Spearheaded the transition of the Call Center system to a web-based application, significantly improving user experience and system accessibility.
  • Partnered with operational teams to re-engineer the WageWorks billing system, creating a flexible platform that improved process adaptability.
  • Fostered a collaborative environment by mentoring team members in Agile methodologies, enhancing team cohesion and project delivery effectiveness.

Project Manager

ACI Worldwide
01.2010 - 01.2016
  • Worked with a project budget of 44,540 hours, meeting monthly scheduled general availability (GA) date and completing the initiative at 7% within budget.
  • Directed multiple projects simultaneously, achieving on-time delivery and maintaining budget compliance, enhancing client satisfaction.
  • Implemented risk mitigation strategies, proactively addressing potential project hurdles and ensuring seamless progress throughout project lifecycles.
  • Tracked project milestones and budgetary progress, providing data-driven insights to senior management for informed decision-making.
  • Fostered teamwork across global functions, facilitating successful launches of regulatory updates that strengthened compliance with payment systems.
  • Maintained accurate records of project activities, ensuring adherence to requirements and enhancing accountability across all project phases.
  • Led multiple concurrent projects, achieving timely delivery while managing resources effectively and maintaining strict budget adherence.

Education

Master of Science - Management Information Systems

Bellevue University

Skills

  • Software release coordination
  • Team leadership
  • Software development lifecycle
  • Strategic project planning
  • Efficient resource management
  • Stakeholder requirements coordination
  • Collaborative teamwork
  • Agile implementation
  • Management of Agile release trains
  • Effective problem resolution
  • Strategic program execution
  • Service excellence
  • Effective time management
  • Effective communication
  • Risk evaluation and management
  • International team leadership
  • Process optimization
  • Stakeholder engagement

Certification

  • Project Management Professional (PMP), Project Management Institute
  • Certified SAFe 6 Agilist (SA), Scaled Agile, Inc.
  • Certified SAFe 6 Product Owner/ Product Manager (POPM), Scaled Agile, Inc.
  • Certified SAFe 6 Scrum Master (SSM), Scaled Agile, Inc.
  • Certified SAFe 6 Release Train Engineer (RTE), Scaled Agile, Inc.

Timeline

Program Manager

Mitel
01.2021 - 01.2025

Senior IT Project Manager/Scrum Master

HealthEquity
01.2016 - 01.2021

Project Manager

ACI Worldwide
01.2010 - 01.2016

Master of Science - Management Information Systems

Bellevue University

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NICCOLE CHAMBERS PMP, PMPO, SSM, RTE