Qifan Zhang
Boston
Summary
Results-driven Engineering Manager with a Master's in Information System Management from Carnegie Mellon University. Proven ability to manage diverse release schedules, conduct strategic analysis, and showcase technical proficiency. Committed to driving innovation and optimizing team performance to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Senior Software Engineering Manager
WHOOP
04.2025 - Current
- Cross-Platform Product Delivery: Lead engineering teams across mobile (iOS/Android) and web to design, develop, and deliver high-impact features supporting WHOOP’s new product launch, accelerating user acquisition and engagement goals.
- Growth-Focused Engineering Leadership: Collaborate closely with Product, Design, Marketing, and Data Science partners to align engineering execution with growth metrics (conversion rates, onboarding success, feature adoption).
- Team Building & Mentorship: Grow and mentor a cross-functional engineering team, fostering a high-performance, inclusive culture and implementing career development frameworks to drive skill growth and retention.
- Launch Readiness & Quality Ownership: Implement agile release strategies, automated testing pipelines, and launch readiness processes to ensure new feature deployments meet high standards of stability, performance, and scalability.
- Stakeholder Communication & Alignment: Provide transparent engineering updates to leadership and key stakeholders, highlighting delivery progress, risks, and impact to broader business goals.
Senior Software Quality Assurance Manager
WHOOP
02.2025 - 04.2025
- Medical Device Quality Leadership: Led QA efforts for WHOOP’s first medical device feature launch, collaborating closely with the Digital Health team to ensure compliance with regulatory standards, resulting in successful release with zero audit findings.
- Regulatory Documentation & Process Development: Established formal verification and validation (V&V) processes, authored QA documentation (test plans, traceability matrices, risk assessments) to support medical device regulatory submissions and audits.
- Cross-Org Quality Advocacy: Established a Quality Guild across Engineering, Product, and Design teams, embedding quality ownership earlier in the SDLC and reducing testing bottlenecks by 40%.
- Strategic QA Leadership: Spearheaded the development of a company-wide Quality Strategy, aligning QA initiatives with product and business objectives, resulting in a 30% decrease in critical post-release issues across all platforms.
- Executive Reporting & Metrics: Built an executive-facing QA metrics dashboard highlighting key KPIs like defect trends, test coverage, and release quality, influencing quarterly roadmap decisions at the leadership level.
Software Quality Assurance Manager
WHOOP
01.2024 - 02.2025
- Scaled the QA team size by 2x, successfully hiring and onboarding 2 QA Engineers and 2 SDETs, improving QA capacity by 40%
- Cross-Functional Leadership: Partnered with Data Science, Security, and Digital Health teams, along with senior technical leads, ensuring testing aligns with high-priority business goals, leading to a 25% improvement in feature stability
- Process & Strategy Optimization: Advocated for QA awareness and introduced a new workflow for handling diverse QA requests, reducing response time by 30% and increasing test coverage
- Al-Driven Automation: Led research and implementation of Al-based automation tools to enhance testing efficiency, boosting test automation coverage by 20%
- Bug Management & Impact: Achieved an 80% bug resolution rate before feature launches, significantly decreasing member service contacts by 35% and improving user experience
- Regression & Performance Testing: Designed and implemented a robust regression testing framework that reduced test execution time by 30% and increased defect detection accuracy
- Product Release Success: Ensured zero major defects across 15+ mobile feature launches, directly contributing to a 15% increase in user retention and satisfaction
Technical Product Manager
Interactive Labs
03.2022 - 01.2024
- Managed the full release schedule for clients in Healthcare, AI, Technology and Education industries, overseeing over 60 releases and helping the app reach a 4.9 rating score with 100% acceptance rate
- Analyzed and created user funnel dashboards to identify power users, resulting in a power user gain of over 30%
- Mapped feature logics in Miro and Figma to identify potential risks and assist developers in reducing working time by 20%
- Debugged and tested production issues using AWS logs (CloudWatch) and MySQL queries, improving efficiency by 30%
- Developed automation scripts for job performance using OpenAI API, prompting engineering to generate accurate results and perform quality validation to reduce the token cost by 25%
- Created product demos using Python with Twitter API for R&D and presented investigation findings based on client requests
- Led product feature changes by analyzing user data in Google Looker, implementing proposed solutions that increased product content quality by 20% and drove higher user retention
- Resolved conflicts between teams in different functionalities, providing effective solutions to ensure successful product launches
Scrum Master
Philips
02.2022 - 12.2022
- Managed 4 scrum teams of over 25 developers within front end, back end, and automation testing domain with Scaled Agile resulting in 100% velocity
- Resolved conflicts within different teams to deliver two full stack features on time to help product meet FDA requirements
- Led organization wide retro sessions, and presented pain points of release cycles to management for improvements
- Communicated cross teams to help resolve defects and reach 100% defects closed rates for all teams
- Collaborated with senior stakeholders for requirements and resolved conflicts to release over 15 features within deadline
- Identified resources within organization to fix impediments of team members and resulted in delivering committed works 100%
- Created and aligned multiple teams' tasks in Rally to successfully deploy 6 system features with 100% acceptance rate
HealthCare Data Analyst
Modus Health Group
04.2017 - 01.2020
- Led various healthcare projects by using big data analytical skills to generate more than 10% of the total revenue
- Developed B2B products for more than 20 companies across 3 healthcare segments (medical device, insurance, admission)
- Created financial models for medical technology sector to project the growth rate and attracted 10 more long-term clients
- Designed and managed timestamp report and weekly companywide report for 4 product lines for daily decision making
- Prepared preliminary estimates, and communicated with clients to assist with their special requests including building data models and establishing proposed potential products
Education
Master of Information System Management -
Carnegie Mellon University
Pittsburgh, PA12.2021
Bachelor of Science - Business Analytics And Finance
Drexel University
Philadelphia, PA12.2016
Skills
- Performance optimization
- Strategic product development
- Requirements analysis
- Software release coordination
- Decision-making
- Application development
- Experience with AI technologies
- Machine learning expertise
- Technical leadership
- Continuous deployment
- Teamwork and collaboration
- Quality assurance
- Project management
- Problem-solving
- Software architecture
Leadership Experience
- Board Member of Carnegie Mellon University Alumni Association Boston Network, 2023 - Present
- Diversity & Inclusion Committee, AERG (Asian Employee Resource Group), Philips, 2022
- VP, Carnegie Mellon Graduate Consulting Club, 2020 - 2021
Timeline
Senior Software Engineering Manager
WHOOP
04.2025 - Current
Senior Software Quality Assurance Manager
WHOOP
02.2025 - 04.2025
Software Quality Assurance Manager
WHOOP
01.2024 - 02.2025
Technical Product Manager
Interactive Labs
03.2022 - 01.2024
Scrum Master
Philips
02.2022 - 12.2022
HealthCare Data Analyst
Modus Health Group
04.2017 - 01.2020
Master of Information System Management -
Carnegie Mellon University
Bachelor of Science - Business Analytics And Finance
Drexel University
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