Nicha Kankrachang
Uber Freight, LLC
Schaumburg,Illinois
5
years of professional experience
Friendly and service-minded professional who enjoys helping people and creating a positive customer experience. Experienced in taking orders, recommending bubble tea products, assisting with drink training sessions, and supporting daily store operations. As a longtime fan of ChaTraMue since living in Thailand, I’m excited about the opportunity to be part of the team behind the drinks I’ve enjoyed for years and to share that experience with customers through great drinks and friendly service.
Work History
Business Data Analyst II
1 Year 6 Months- Supported customers by analyzing freight and transportation data, addressing reporting needs, resolving inquiries, and troubleshooting issues.
- Collaborated with customers and internal teams to identify needs and deliver tailored solutions for enhanced customer experience.
- Quickly learned new processes, systems, and customer needs while adjusting to changing priorities in a fast-paced environment.
- Managed multiple customer requests within a team, ensuring organization, attention to detail, and reliability.
Data Analysis Intern
7 Months- Analyzed data sets to identify trends and support decision-making processes.
- Collaborated with cross-functional teams to gather requirements and improve reporting accuracy.
- Conducted quality assurance on datasets to ensure integrity and consistency in analysis.
Customer Service Associate
2 Years- Assisted walk-in and phone customers with order placement, answered inquiries, and recommended bubble tea products tailored to customer preferences.
- Delivered friendly customer service, guiding customers in selecting bubble tea ingredients, supplies, and products to enhance their experience.
- Assisted with bubble tea training sessions and product demonstrations, helping customers learn how to make drinks and use different ingredients and equipment.
- Helped with daily store operations, including organizing products, keeping the work area clean and organized, and helping customers as needed.
- Worked closely with team members to keep daily operations running smoothly and provide customers with a good experience.
- Assisted with daily store operations by organizing products and maintaining a clean work area.
- Collaborated with team members to ensure seamless daily operations and maintain high-quality customer experiences.
Education
Master of Science - Business Analytics
BBA - Finance
Skills
Attention to Detail
Multitasking
Communication
Teamwork
Customer Service
Product Recommendations
Inventory Management
Product Ordering
Bubble Tea Product Knowledge
Fast Learner
Timeline
Business Data Analyst II
Uber Freight, LLC
02.2025 - CurrentRead More
Data Analysis Intern
Bosch USA
05.2023 - 12.2023Read More
Customer Service Associate
Boba Direct, Inc.
05.2021 - 05.2023Read More
University of Illinois At Chicago
Master of Science from Business Analytics
Read More
Kasetsart University
BBA from Finance
Read More