Nichele Hawkins-Frazier
Pittsburg,CA
Summary
Skilled in managing front desk operations in medical facilities, emphasizing patient scheduling and records management. Known for enhancing office efficiency and patient experience through effective communication and collaboration. Resourceful in handling administrative tasks with precision and multitasking capabilities. Committed to maintaining smooth operations and positive interactions with patients and healthcare professionals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Health Aide
In Home Supportive Services
Oakland, California
10.2024 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Administered medications according to prescribed schedules and guidelines.
- Coordinated with healthcare professionals to ensure comprehensive care plans.
- Maintained a clean and safe environment for clients in their homes.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
Administrative Assistant
Oakland Worship Center
Oakland, California
01.2011 - Current
- Maintained accurate and confidential member records, emphasizing meticulous attention to detail.
- Executed email communications and weekly reminders efficiently, leveraging advanced Microsoft Office skills.
- Coordinated appointments, meetings, and conferences, demonstrating exceptional organizational capabilities.
- Facilitated seamless travel arrangements and business trip logistics.
- Ensured comprehensive minute-taking during monthly meetings, guaranteeing no detail was overlooked.
- Undertook a variety of tasks, showcasing a proactive and dynamic approach to administrative responsibilities.
Patient Service Representative
Allergy & Asthma Medical Group of the Bay Area
Walnut Creek, California
11.2021 - 06.2022
- Managed patient reception, including welcoming, registration, and departure processes, ensuring a smooth and efficient patient flow.
- Coordinated patient scheduling using Epic, adeptly handling insurance verifications, payment collections, and copay processing, contributing to enhanced administrative efficiency.
- Maintained up-to-date patient information and demographics, proficiently managed incoming communications, and executed document management tasks such as scanning and faxing, upholding the highest standards of medical administrative support.
Medical Office Receptionist
Howard Sokoloff DPM/ Bay Area Footcare
Danville, California
12.2018 - 07.2020
- Greeted and checked in patients, ensuring a welcoming environment and efficient registration process.
- Answered incoming calls and managed voicemails, maintaining high standards of communication.
- Scheduled appointments and prepared charts, demonstrating proficiency in medical scheduling and attention to detail.
- Updated patient information and demographics, verified insurance, and processed payments, showcasing expertise in insurance verification and administrative support.
- Executed document management tasks, including scanning and faxing, and maintained cleanliness and readiness of patient rooms, reflecting a commitment to operational excellence.
- Performed filing and other assigned office duties, illustrating adaptability and a proactive approach to administrative responsibilities.
Education
Certificate - Medical Office Assistant
Ashworth College
Norcross, GA10-2018
Certificate - Medical Administrative Assistant
Western Career College
San Leandro, CA06-2004
Skills
- Medical Scheduling
- Insurance Verification
- EMR Systems
- Medical Records
- Medical Office Experience
- Medical Terminology
- Medical Receptionist
- Computer skills
- Microsoft Office
- Organizational skills
- Effective communication
- Patient scheduling
- Customer service
- Attention to detail
- Time management
Certification
- Medical Administrative Assistant Certification (MAAC), Western Career College
- Medical Office Assistant, Ashworth College
Honors And Awards
Graduated with honors in the Medical Office Assistant Program at Ashworth College.
Timeline
Home Health Aide
In Home Supportive Services
10.2024 - Current
Patient Service Representative
Allergy & Asthma Medical Group of the Bay Area
11.2021 - 06.2022
Medical Office Receptionist
Howard Sokoloff DPM/ Bay Area Footcare
12.2018 - 07.2020
Administrative Assistant
Oakland Worship Center
01.2011 - Current
Certificate - Medical Office Assistant
Ashworth College
Certificate - Medical Administrative Assistant
Western Career College