Nichelle Carter
Philadelphia
Summary
Dynamic Store Manager with a proven track record at Genesco, excelling in customer relations and operations management. Expert in mentoring teams to enhance performance and implementing effective retail sales techniques. Achieved significant improvements in customer satisfaction and store efficiency through outstanding communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Store Manager
Genesco
05.2022 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Approved regular payroll submissions for employees.
Education
Roxborough High School
Philadelphia, PA06.2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Cash management
- POS systems
- Team motivation
- Store displays
- Staff supervision
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Relationship building and management
- Operations
- Retail sales techniques
- Payroll management
Timeline
Store Manager
Genesco
05.2022 - 07.2024
Roxborough High School
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