Nichelle Hunter Robinson
Publix
Brandon,FL
38
years of professional experience
Dedicated Customer Service Professional with 25 years of experience in service-based and hospitality roles. Skilled in fostering customer satisfaction and enhancing organizational efficiency through strong technical and interpersonal skills. Committed to quality performance and adaptable in fast-paced environments.
Work History
Cashier/Customer Service
7 Years 2 Months- Processed customer grocery transactions at checkout
- Escorted customers to their vehicles.
- Guided customers in locating products to enhance shopping experience.
Sales Agent
2 Years- Promoted satellite internet and DirecTV products through effective phone sales techniques.
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and customer needs.
Operator
14 Years- Answered and directed general calls, resolving issues for an average of 60 customers daily and collaborating with billing department.
- Provided an exceptional level of support concerning directory assistance.
- Provided exceptional level of support concerning directory assistance.
- Conducted training sessions for new operators to ensure effective service delivery.
Sr. Customer Service Rep/ Sales Rep
11 Years- Consistently provided excellent, informed customer service and maintained strong reliable work ethic.
- Delivered remote support and service to corporate customers utilizing SBC phone systems.
- Provided performance coaching and implemented strategies for career development.
- Supervised order management, customer relations, chargeback resolution and collections.
- Executed comprehensive customer service functions, managing busy multi-line phone systems, coordinating special promotions, and supplying detailed product information.
- Relieved on each helpdesk area, rapidly refined both technical expertise and communication talents that prompted several offers to supervise the area in the absence of senior personnel.
- Oversaw management of 10 retail accounts to ensure client satisfaction. with total sales ranging from $1K to $1M.
- Maintained standard human resource policies and procedures for the dealership.
- Supported clerical and order processing needs of sales staff and parts department.
- Oversaw team of 15 customer support professionals, ensuring accuracy in order processing and maintaining high standards of customer service and technology proficiency.
Education
A.A. - Took up Data Processing
Diploma - General Studies
Skills
Customer Service (10+ years)
Client relations
Cash register
Inventory management
Basic math
Document filing
Operations support
Customer relations
Additional Information
- Skills
- Back and Front Office Operations, Customer Relations, Inventory and Filing
Timeline
Cashier/Customer Service
Publix
07.2018 - 09.2025Read More
Sales Agent
ALORICA
01.2014 - 01.2016Read More
Operator
ATT
01.1999 - 01.2013Read More
Sr. Customer Service Rep/ Sales Rep
Chase Manhattan Bank
01.1988 - 01.1999Read More
Queensborough Community College
A.A. from Took up Data Processing
Read More
Forest Hills High School
Diploma from General Studies
Read More