Nichelle Jones
Cincinnati,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Monogrammer
Pottery Barn Kids
Cincinnati, OH
09.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Nordstrom
Cincinnati, OH
11.2021 - 08.2022
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Sales Associate
Express
Kenwood, OH
10.2018 - 03.2021
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
Front Desk Receptionist
The Cincinnatian Hotel
Cincinnati, OH
03.2021 - 07.2021
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Cashier
Target
Cincinnati, OH
01.2018 - 10.2018
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
Host
Outback Steakhouse
Kenwood, OH
01.2016 - 12.2017
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Associate of Arts - Liberal Arts
University of Cincinnati
Cincinnati, OH08.2020
Skills
- Problem Resolution
- Conflict Resolution
- Microsoft Office
- Active Listening
- Reliable & Trustworthy
- Team Building
Timeline
Monogrammer
Pottery Barn Kids
09.2022 - Current
Customer Service Representative
Nordstrom
11.2021 - 08.2022
Front Desk Receptionist
The Cincinnatian Hotel
03.2021 - 07.2021
Sales Associate
Express
10.2018 - 03.2021
Cashier
Target
01.2018 - 10.2018
Host
Outback Steakhouse
01.2016 - 12.2017
Associate of Arts - Liberal Arts
University of Cincinnati