Nichelle Stevens
Milledgeville,Georgia
Summary
Experienced Mental Health Master Level with excellent client and case management skills, supervisory experience, Action-oriented, with a strong ability to communicate effectively with diverse populations to ensure that required services are rendered.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Therapeutic Behavioral Specialist
Baldwin County School District
Milledgeville, GA
07.2023 - Current
- Provide in-service training of school personnel on issues related to behavior and classroom management and the principles of PBIS.
- Develop strategies, offer recommendations to improve classroom management and instruction.
- Assist teachers with developing or modifying Functional Behavioral Analysis (FBA) and Behavior Intervention Plans (BIP) for individual students.
- Attending staff, professional, and interagency meetings.
- Respond to and collaborate with school counselors and family engagement specialists, community health and social welfare agencies.
- Conduct individual, group, or facilitative therapy for students who may benefit from such intervention.
- Supervisor: Shanona Settles
- 40 Hours Per Week Salaried
Student Support Specialist
GNETS of Oconee
Milledgeville, GA
08.2020 - 07.2023
- Direct on-site therapeutic oversight and support for GNETS Classrooms as assigned to include crisis intervention, mental health therapeutic groups, social skills training, individual therapy, parent training, and collaboration, positive collaboration with systems.
- Virtual counseling at least weekly for all students. Keep regular office hours where students/parents can check in. Schedule individual sessions.
- Plan and conduct Parent Training in Fall and Spring semesters
- Schedule, attend meetings, gather IEP documentation, and help teachers maintain up-to-date and complete IEPs, eligibilities, and psychological evaluations on students receiving GNETS Services from the students on your caseload.
- Supervisor: Catreshia Brundage
- 40 Hours Per Week Salaried
Lead Counselor
Milledgeville Youth Challenge Academy
Milledgeville, GA
01.2019 - 01.2020
- Provides educational and personal counseling, guidance, and assessment services to cadets at Youth Challenge Academy
- Provides counseling in the emotional, educational, and vocational development of cadets who exhibit complex personal problems
- Provides and maintains a professional environment setting.
- Maintained a professional environment in the work facility
- Supervisor: Anthony Green
- 40 Hours Per Week Salaried
Supervisor over Crisis Response Team/Assessment Counselor
River Edge Behavioral Health
Milledgeville, GA
07.2014 - 01.2019
- Supervise a team to provide support for clients/veterans and ensure contract for safety.
- Provide persons, families, or vulnerable populations with the psychosocial support needed to cope with chronic, acute, or terminal illnesses and physical or developmental disabilities.
- Provides patient education and counseling, advises caregivers, and makes necessary referrals for other social services.
- Complete Comprehensive Assessments/Evaluations of individuals presenting to the emergency room utilizing CSSRS, AMSR, and psychosocial assessments to determine risk and appropriate level of care for services. Collaborate with physicians to determine appropriate and safe recommendations.
- Engage with individuals to develop safety plans to mitigate risks of presenting crises. Facilitate/Advocate for placement options based on current symptoms and presentation to potential inpatient facilities. Complete treatment plans and authorizations for presenting individuals.
- Supervisor: Travis Grable
- 40 Hours Per Week Salaried
Teacher
Putnam County Head Start
Eatonton, GA
07.2002 - 07.2014
- Managed a preschool classroom (ages 3-5), providing education, safety, and development in accordance with Head Start Performance Standards. Responsibilities include developing lesson plans, conducting home visits, and fostering parent-child bonding. Teachers collaborate with families and staff.
- Class Interactions: Provide high-quality emotional support and instructional interaction, managing behavior positively and maximizing learning time.
- Child Assessments: Document child progress, perform screenings, and evaluate results to tailor instruction.
- Family Partnership: Conduct home visits and parent conferences, encouraging parents as their child's primary teachers
- Supervisor: Christel Nelson
- 40 Hours Per Week Salaried
Assessment and Referral Counselor
Lakebridge Mental Health Services
Macon, GA
03.2014 - 05.2014
- Provide general Support to case management.
- Process all requests for information and external referrals.
- Assist in arranging for admission of patients, including assessments in the community and initiating calls to physicians.
- Provide individual counseling and psychoeducational services to individuals with SPMI/ASPD disorders to improve and create behavior change.
- Provide intensive services to individuals at risk for suicide-on-suicide precautions to mitigate risks. Develop comprehensive treatment plans.
- Facilitate group therapy to enhance socialization and behavior change. Advocate for the needs and additional resources of clients.
- Supervisor: Ilean Dawson
- 25 Hours Per Week (Hourly Pay)
Customer Service Agent
Hy-lite Block Windows
Eatonton, GA
07.2000 - 04.2002
- The primary contact for customers, focusing on providing product information, managing orders, and resolving inquiries regarding acrylic block and glass block windows. Key responsibilities include managing high-volume communication (phone/email), processing sales orders, facilitating shipping details, and handling warranty or quality issues with a focus on delivering "exceptional customer service".
- Customer Support: Handling inbound phone calls and emails to address inquiries regarding product types, installation, and lead times.
- Order Management: Processing customer orders, tracking shipments, and updating order status in the company’s internal system.
- Project Consultation: Assisting homeowners, builders, and designers with product selection for privacy and design needs.
- Resolution: Resolving complaints and processing warranty claims for products.
- Communication: Acting as a liaison between production and customers regarding order timelines.
- Supervisor: Sherry Canty
- 40 Hours Per Week Salaried
Customer Service Agent
Air Tran Airlines
Savannah, GA
05.1998 - 03.2000
- Managed flight bookings, cancellations, and itinerary changes for 200+ clients daily, maintaining a 95% customer satisfaction rating.
- Utilized Sabre/Amadeus GDS to process payments, issue tickets, and secure best fares for customers.
- Resolved complex customer complaints, including rebooking during flight disruptions, resulting in a 20% increase in satisfaction ratings.
- Provided detailed information on flight schedules, routes, and airline policies via phone and email.
- Supervisor: Billy Willis
- 40 Hours per Week (Paid Hourly)
Education
Post Master’s Degree - Human Factor’s Psychology
Grand Canyon University
Phoenix, Arizona11-2016
Master’s Degree - Psychology
Grand Canyon University
Phoenix, Arizona10-2013
Master’s Degree - Educational Psychology
Capella University
Minneapolis, MN06-2012
BSSS - Criminal Justice
Mercer University
Macon, GA05-2010
General studies/Applied Science Major - undefined
Georgia Military College
Milledgeville, GA07-2002
Criminal Justice Major - undefined
Savannah State University
Savannah, GA06-1999
College Preparatory Diploma - undefined
Putnam County High School
Eatonton, GA05-1993
Skills
- Supervisory experience
- Team player and self-motivated
- Proficiency with Windows and Microsoft applications
- Experiencing in development in SMART treatment plans
- Experience performing assessments
- 14yrs experiencing in managing and accessing crises
- Coordinating with Emergency Services personnel and utilizing clinical judgment to determine appropriate level of care
- Ability to maintain accurate client records
Accomplishments
- Recipient of the Color Purple Scholarship
- Hope Scholarship Recipient
- Governor’s Honor Band
Certification
Trauma-Force-Cognitive Behavior Therapy
Certified Anger Management Specialist
Professional Overview
Experienced Mental Health Master Level with excellent client and case management skills, supervisory experience, Action-oriented, with a strong ability to communicate effectively with diverse populations to ensure that required services are rendered.
Timeline
Therapeutic Behavioral Specialist
Baldwin County School District
07.2023 - Current
Student Support Specialist
GNETS of Oconee
08.2020 - 07.2023
Lead Counselor
Milledgeville Youth Challenge Academy
01.2019 - 01.2020
Supervisor over Crisis Response Team/Assessment Counselor
River Edge Behavioral Health
07.2014 - 01.2019
Assessment and Referral Counselor
Lakebridge Mental Health Services
03.2014 - 05.2014
Teacher
Putnam County Head Start
07.2002 - 07.2014
Customer Service Agent
Hy-lite Block Windows
07.2000 - 04.2002
Customer Service Agent
Air Tran Airlines
05.1998 - 03.2000
Master’s Degree - Psychology
Grand Canyon University
Master’s Degree - Educational Psychology
Capella University
BSSS - Criminal Justice
Mercer University
General studies/Applied Science Major - undefined
Georgia Military College
Criminal Justice Major - undefined
Savannah State University
College Preparatory Diploma - undefined
Putnam County High School
Post Master’s Degree - Human Factor’s Psychology
Grand Canyon University